QNAP Warranty, Service & Support
Our support team is here to
assist you every step of the way with any technical issues
QNAP Warranty Options
| Standard Warranty | Extended Warranty | Advanced Replacement | Advanced Replacement + On-site Support |
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| Hardware repair | ||||
| Support via phone | ||||
| Support via live chat | ||||
| Support via E-mail | ||||
| Access to updates of QTS software | ||||
| Access to community resources | ||||
| Priority escalation | ||||
| Advanced hardware replacement | 2 days * | Next business day * | ||
| On-site service *** | Next business day * | |||
| Available options | 2/3/5 years | Extend up to 5 years | 2/3/5 years | 5 years ** |
| Service terms | Terms | Terms | Terms | Terms |
| Contact Us | Contact Us | Contact Us |
* The shipment cutoff time may affect target response objective timing.
** An On-site Service plan can only be purchased within 60 days of the initial unit purchase date. A 5-year Advanced Replacement plan is required for purchasing the On-site Service.
*** QNAP sends authorized personnel to the installation site after QNAP has isolated the problem and deemed on-site response is necessary.
Standard Warranty Terms and Conditions
QNAP provides three different levels of warranty service to all of our customers
QNAP offers industry leading free 2 to 5 year limited warranty service on our products. If the standard warranty period is not long enough, QNAP offers optional purchase extended warranty service (QEWS) coverage that will provide warranty for 1, 2, or 3* additional years. For IT professionals that require more, QNAP Advanced Replacement Service (QARS) is an optional purchase service to expedite hardware replacement.
- Standard Service Limited Warranty
- Optional QNAP Extended Warranty Service (QEWS)
- Optional QNAP Advanced Replacement Service (QARS)
Limited Warranty
QNAP warrants its products against defects in material and workmanship. Under normal use and service, every hardware portion of the products will be free from physical defects in material and workmanship during the warranty period, or the product will be repaired or replaced as determined solely by QNAP. QNAP provides a limited warranty for its products only to the person or entity that originally purchased the product from QNAP or its authorized distributor or retailer. QNAP's products are diskless devices, and QNAP makes no warranty of the hard disk installed, or warranty on compatibility of all hard disks and peripheral devices. QNAP will not be liable in any way for the loss of data stored on QNAP products and any damage caused by this.
The following standard warranty rules apply to QNAP products:
- 5 years limited warranty with 3-year global warranty* inclusive: Enterprise ZFS NAS series, TDS-16489U, TES-x85U Series, TVS-ECx80U-SAS R2 series, TS-1685
- Enterprise-class Turbo NAS products carry 3 years limited warranty.
- SMB and Home/SOHO Turbo NAS products carry 2 years limited warranty.
* The global warranty coverage allows users who need warranty services to contact their nearest QNAP retailers or shops for support, not limited to where their NAS was purchased.
Extra warranty period might be provided by QNAP's worldwide dealers/distributors. Please contact your dealer/distributor for the local warranty period. Extended warranty may be offered with extra payment in some countries.
If a product does not operate as warranted above during the applicable warranty period, QNAP shall, at its option and expense (except for shipping cost), repair the defective product or part, deliver to the customer an equivalent product or part to replace the defective item. All products that are replaced will become the property of QNAP. Replacement products may be new or reconditioned.
Warranty does not apply, if:
- The warranty period is expired,
- The warranty label is broken or removed,
- The serial number label is missing or unrecognizable,
- The product has been modified or repaired by any unauthorized service center or personnel,
- The defect was subject to abuse, improper use not conforming to product manual instructions, or environment conditions more severe than those specified in the manual and specification.
- The defect was subject to Force Majeure, such as acts of God, flood, lighting, earthquake, war, vandalism, theft, brownouts or sags (damage due to low voltage disturbances)
If the customer's product is not covered under warranty, QNAP may offer Repair Services under the customer's payment.
Repair Service
Warranty and out of warranty service should be obtained by contacting the system integrator/dealer/retailer/e-retailer or distributor where the customer purchased the product. When requesting for service, the proof of purchase and the product serial number must be provided. The return of the defective product should be strictly through the original route of purchase, and the customers shall pack the product appropriately to prevent the returned product from suffering in the transportation.
There are no user serviceable parts inside the product. Do not allow any unauthorized service center or personnel to repair or modify the product. If the original channel is no longer in business or unavailable, the customer may contact QNAP Technical Support for international RMA services. In this case, the customer will be charged for handling fee, $50 (USD), and all fees incurred, including two ways freight, duties, taxes and brokerage fee.
It is customer's sole responsibility to back up his/ her data. Before allowing any service from QNAP or its service provider, including remote login check and repairing service, the customer must back up the data and remove any of the customer's confidential, proprietary or personal information. Neither QNAP nor its service provider will be liable for any damage, loss and exposure of confidential or private information or data contained in any product, hardware, software or media.
DISCLAIMER OF WARRANTY
WARRANTIES EXCLUSIVE
IF THE QNAP PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, THE CUSTOMER'S SOLE REMEDY SHALL BE, AT QNAP'S OPTION, REPAIR OR REPLACEMENT. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. QNAP NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION MAINTENANCE OR USE OF QNAP'S PRODUCTS.
QNAP SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.
LIMITATIONS OF LIABILITY
UNDER NO CIRCUMSTANCES WILL QNAP, ITS SERVICE PROVIDER OR EITHER'S AFFILIATES, EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE, OR INCIDENTAL DAMAGES, WHETHER FORESEEABLE OR UNFORESEEABLE, (INCLUDING, BUT NOT LIMITED TO), CLAIMS FOR LOSS OF DATA, GOODWILL, INCONVENIENCE, DELAY, PROFITS, USE OF MONEY OR USE OF THE QNAP PRODUCTS, INTERRUPTION IN USE OR AVAILABILITY OF DATA.
QNAP'S AND THE SERVICE PROVIDER'S ENTIRE LIABILITY AND CUSTOMER'S SOLE AND EXCLUSIVE REMEDY FOR CLAIMS RELATED TO OR ARISING OUT OF THESE TERMS AND CONDITIONS FOR ANY CAUSE AND DESPITE THE FORM OF ACTION, WHETHER IN CONTRACT OR IN TORT, STATUTORY OR OTHERWISE, INCLUDING NEGLIGENCE AND STRICT LIABILITY, WILL NOT EXCEED THE AMOUNT OF THE PURCHASE PRICE PAID. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF CUSTOMER HAS ADVISED QNAP OR ITS SERVICE PROVIDER OF THE POSSIBILITY OF ANY SUCH DAMAGES.
THESE TERMS AND CONDITIONS GIVES CUSTOMER SPECIFIC LEGAL RIGHTS. CUSTOMER MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY. CUSTOMER IS ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF CUSTOMER'S RIGHTS. SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF THESE TERMS AND CONDITIONS MAY NOT APPLY TO CUSTOMER.
Extended Warranty Terms and Conditions
QNAP offers industry leading free 2 to 5 year limited warranty service on our products. This is a simple and powerful statement that QNAP products are built to last. If the standard warranty is not long enough, QNAP Extended Warranty Service coverage offers our customers worry free protection well into the future. No hidden fee, you will not be required to pay any additional cost; QNAP is only a simple phone call or email away. Our warranty process is as simple as 1-2-3; it just makes sense to be well protected.
QNAP Extended Warranty Service Benefits:
- Your QNAP product is protected directly by the manufacturer.
- 100% parts and labor covered with no additional cost.
- Fast product repair time, within 7 working days.
- Free and fast shipping to customer location.
- Free remote trouble shooting service.
- Extended warranty begins after the standard warranty has expired.
- An Extended warranty plan can be purchased within 60 days of the initial unit purchase.
| Standard Warranty | Optional Extended Warranty | |
| TVS-ECx80U-SAS Series | 5 Years, with 3-year global warranty* inclusive | None |
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TS-x79 NAS Series TS-x80 NAS Series TVS-x80 NAS Series TS-1685 |
3 Year Included |
1 Additional Year / Max 4 Year 2 Additional Year / Max 5 Year |
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TS-x51 NAS Series TS-x53 NAS Series TS-x69 NAS Series TS-x70 NAS Series TVS-x63 NAS Series TVS-x71 NAS Series TVS-x82 NAS Series TS-1635 TS-x31X Series |
2 Year Included |
1 Additional Year / Max 3 Year 2 Additional Year / Max 4 Year 3 Additional Year / Max 5 Year |
*The global warranty coverage allows users who need warranty services to contact their nearest QNAP retailers or shops for support, not limited to where their NAS was purchased.
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Note: First, please contact a QNAP technical support for all return instructions. Data Backup: The customer is responsible for backing up all the data stored in any storage device before returning the product to QNAP for an RMA service. QNAP will not be liable for any data loss during the RMA process. Agreement: BY PURCHASING THE EXTENDED WARRANTY SERVICE PROGRAM the CUSTOMER ACCEPTS ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT |
Extended Warranty Service Coverage
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QNAP Extended Warranty Service is supplemental to the standard warranty and begins on the date the standard warranty expires.
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QNAP will repair the unit within 7 working days.
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1-way Delivery Cost: Customer will pay for shipping to QNAP RMA location and QNAP will pay for return shipping to the customer address.
Service Policy
QNAP Inc. considers QNAP products or parts out-of-warranty or voided if:
- The products have been mishandled, misused, wilfully damaged, neglected, modified, changed or defaced in any way.
- The "QNAP" label or barcode sticker located at the rear of the product has been altered, obscured or removed.
- The term of the applicable warranty period has expired.
QNAP Repair Service
The warranty service can be obtained by contacting QNAP directly. We will provide the Buyer with an RMA number within two business days after the RMA documents are validated. No RMA returns will be accepted without an RMA number and any cost incurred from unauthorized RMA returns is subject to the RMA sender and QNAP reserves the right to dispose said unit at will.
Extended Warranty Terms & Conditions
- This coverage is supplemental to the manufacturer's limited warranty. If a product does not operate as warranted above during the applicable warranty period, QNAP shall, at its option and expense, repair the defective product or part, or deliver to the customer an equivalent product or part to replace the defective item. All products or parts that have been replaced will become QNAP's property. Replacement products can be new or reconditioned as QNAP decides.
- The extended warranty is provided to QNAP customers to entitle them to claim warranty repairs or after-sales service for an extended period after the standard warranty ends, valid within USA and Canada only.
- All extended warranties are to be purchased within 60 days of the initial purchase of the associated QNAP product. Extended warranty cannot be purchased for any QNAP products after 60 days from the initial invoice date.
- The extended warranties can only be purchased by QNAP direct customers. Only QNAP provided and validated warranty certificate is accepted.
- The total maximum extended warranty that a QNAP product can carry is 5 years.
- The extended warranty covers the QNAP product (including the power supply, fan, and adaptor). It does not cover the accessories of the standard package, e.g. network cable and CD-ROM.
- The extended warranty only covers normal use of the QNAP product in its intended environment. The extended warranty is invalid or void in the following circumstances:
- The damage or defect of the product is caused by natural disasters, irresistible force, or human error.
- The damage or defect of the product is caused by user-installed or user-modified software or components.
- The product serial number sticker or warranty card is damaged or is unidentifiable.
- The product is subject to mishandling, improper use or unreasonable operation.
- QNAP is only responsible for the hardware repair of the products and disclaims any responsibility for rescuing or keeping the data stored on the products.
- To purchase an extended warranty during the purchase of the QNAP product, the distributor should inform QNAP of the product model, quantity and the extended warranty period to purchase. QNAP will reply with the price quote to the distributor. If the distributor should accept the price and pay for the extended warranty, QNAP will provide the proof of purchase after authorizing the payment.
- The extended warranty proof must show the product model, serial number, and the extended warranty period. The handling process and shipment cost of the warranty service during the extended warranty period is the same as that within the standard warranty service. The customer must provide a photocopy of the extended warranty proof when applying for warranty service.
To purchase a QNAP Extended Warranty Service, please click Purchase QNAP Extended Warranty Service.
Advanced Replacement Warranty Terms and Conditions
QNAP Advanced Replacement Service (QARS) is an optional service to expedite hardware replacement. QNAP products are designed and manufactured with high quality components to provide excellent reliability. For additional protection, QNAP offers an Advanced Replacement plan for customers who want to minimize the amount of time without a QNAP unit when seeking service. With QARS in place QNAP will ship you a replacement unit in advance of you having to send QNAP your existing NAS. Our Advanced Replacement plan is a great option for any customer seeking to minimise downtime.
QNAP Advanced Replacement Service Benefits:
- Your QNAP product is covered directly by the manufacturer.
- Free fast shipping, QNAP will provide prepaid 2 way shipping (US & Canada only).
- Fast processing, the replacement unit will be shipped within 48 hours.
- No question asked fast replacement, worry and problem free process.
- Free remote trouble shooting service.
- An Advanced Replacement plan can only be purchased within 60 days of the initial unit purchase date.
To purchase QNAP Advanced Replacement Service, please click Purchase QNAP Advanced Replacement Service.
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Note: First please contact QNAP technical support for all return instructions. Data Backup: The customer is responsible for backing up all the data stored in any storage device before returning the product to QNAP for an RMA service. QNAP will not be liable for any data loss during the RMA process. Agreement: BY PURCHASING THE ADVANCED REPLACEMENT SERVICE PROGRAM THE CUSTOMER ACCEPTS ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT |
Advanced Replacement Service Coverage
- If during the advanced replacement service period the product fails, an identical or equivalent replacement unit will be shipped to the customer.
- 2-way Delivery Cost: QNAP will prepay shipping cost both ways.
- The QNAP Advanced Replacement Service is available within USA and Canada.
Service Policy
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The replacement unit will be shipped to the customer after the following three conditions have been fulfilled:
- The unit has been identified as a defective unit by a QNAP support engineer and the advanced replacement RMA number has been issued.
- The original guarantee of the replacement unit has been provided by the customer. QNAP requires a customer credit card authorization form on file before a replacement unit can be shipped out.
- The address information has been confirmed by the customer.
- If the shipping order is received before 2:00pm Pacific Standard Time, the replacement unit will be shipped the same day. If the shipping order is received after 2:00pm, the replacement unit will be shipped the next business day. QNAP office hours are from 8:30am to 5:30pm PST.
- The replacement unit will be shipped using standard 3-day express or an equivalent level of service.
- The replacement unit will be an identical unit or an upgraded unit if an identical unit is not available. The replacement could be a brand new or a reconditioned unit according to QNAP's choice.
- The Advanced Replacement Service only covers those defects already covered by the QNAP manufacturer warranty, Cable, rail kit and accessories, etc. are not normally covered.
- The replacement unit will be registered and covered in this program automatically until the original unit coverage period expires.
- If there is only a component failure such as a power unit or fan module, QNAP will ship the components for replacement only.
Customer / Reseller Responsibility
- Customer must provide the necessary help to a QNAP support engineer to determine whether the unit is failed or not.
- Customer must provide full details in the Advanced Replacement RMA request to minimize processing time, such as model name, defective unit serial number, shipping address, contact person, phone number, email address, defective unit problem description, etc.
- Customer must complete and return to QNAP a valid Credit Card Authorization form to guarantee that the defective unit is returned.
- Customer must return the defective units within 5 business days following receipt of the replacement units. (Based on the unit receipt date at customer site and courier pick up date).
- Customer must ship the defective unit back to QNAP in the packaging provided with the replacement unit. If the packaging is damaged during shipping, customer must provide their own proper packaging to ensure safe return shipment to QNAP.
- It is a customer's responsibility to remove all old shipping waybills, air shipping labels etc. from the original packaging and affix a new shipping label and waybill provided by QNAP on the outside of the box. Failure to do so will mean any extra shipping costs incurred or lost units will be charged to the customer's credit card or account.
- Customer must return all components and accessories related to the defective unit to QNAP.
Customer Induced Damage (CID) Unit
If any defect in the products or part were caused by misuse, neglect, accident, abuse, improper repair, alteration or modification by the Customer, or any act in violation of the original selling conditions of the product by manufacturer, the product is considered to be a Customer Induced Damage Unit (CID). Since the warranty has been voided by the Customer's actions, the Advanced Replacement Service cannot apply and the Customer's account or credit card will be charged the MSRP value of the replacement product shipped and the Customer's original warranty will be reinstated.
Delayed Return
If the customer fails to return the unit within five (5) business days after receiving the replacement units, QNAP will charge the customer's credit card USD 100 per day up to the value of the unit’s MSRP. This charge is not refundable unless the customer can provide Proof of Delivery (POD) that indicates the customer did return the unit on time.
Missing Components
If the customer fails to return the complete unit to QNAP, the customer will be notified to ship the missing parts to QNAP at the customer's cost within five (5) business days. A failure to do so will permit QNAP to charge the cost of missing part(s) to the customer's account or credit card. This charge is not refundable for delayed returns.
Courier Lost or Damaged
It is QNAP's responsibility to make a compensation claim to the courier if the replacement unit is damaged or lost by the courier and to ship another replacement to the customer. It is the customer's responsibility to make a compensation claim to the courier if the returned unit is damaged or lost by courier. The full price of the unit will be charged to the customer's account or credit card.
TERMS AND CONDITIONS
- The Advanced Replacement Service should be purchased within 60 days of the product purchase date and the start date of the Advanced Replacement Service will be the product purchase date.
- Customer must use the shipping label provided by QNAP. QNAP is not responsible for any shipping costs incurred by the Customer using other means of shipping.
- QNAP ships via UPS Express or an equivalent Express Service for replacements. You can refer to the UPS www.ups.com website for delivery time from the QNAP warehouse to the destination.
- P.O. Box addresses are NOT accepted for Advanced Replacement delivery by UPS. The customer must provide QNAP with a physical address.
- QNAP's sole liability, and the exclusive remedy, for any acknowledged defect(s) shall be the repair or replacement of the product in question.
- QNAP does not offer refunds, credits or upgrades.
- QNAP shall NOT be liable under ANY circumstances for any indirect, incidental or consequential damages or lost data.
- Advanced Replacement is available only to the original purchaser.
To purchase QNAP Advanced Replacement Service, please click Purchase QNAP Advanced Replacement Service.
On-site Support Terms and Conditions
QNAP understands the need of many businesses that must run a 24/7 always on IT environment. QNAP offers free remote trouble shooting and premium rapid on site service to cover QNAP storage solutions.
Key Benefits:
- Satisfy your company SLA policy for IT equipment
- Improve storage up-time and minimize disruption
- Rapid on site support
- Priority replacement and part(s) shipping
- Work with knowledgeable QNAP support engineer
QNAP On Site Service Limitations:
4 occurrences of on site diagnostic and repair service during the on site service warranty terms. On site service coverage area only includes continental United States (exclude Alaska and Hawaii).
QNAP Next Business Day (NBD) on site service.
An authorized storage support technician will arrive at customer location next business day during normal business hours within the continental USA to quickly trouble shoot and repair your QNAP product.
Priority spare parts shipment and notification management.
Our stream lined logistic and management system will ensure that you will receive the necessary spare components on schedule.
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TDS-16489U/TDS-16489U R2 Series TES-x85U Series TS-x83XU Series TVS-ECx80U-SAS R2 Series TS-ECx80U R2 Series TS-x77XU Series TS-x73U Series TVS-x72XU Series TS-x63XU Series TS-x53BU Series |
5-Year NBD on-site service option |
Service Overview:
QNAP's Next Business Day On Site Service (NBD) can place a QNAP technical support engineer at the customer's location the following business day. After completion of telephone and remote screen sharing based trouble shooting, where a QNAP technician accepts and logs a system fault call before 14:00 PST Monday - Friday, subject to parts availability.
Service Requirement:
QNAP will send part(s) or provide an engineer service only if it has been determined that the problem cannot be solved remotely by the recommended trouble shooting procedures and a QNAP support engineer agrees that a on site service call would resolved the issue.
QNAP NBD ON SITE SERVICE DELIVERY METHODS
Next Business Day On Site Service has two delivery methods:
- On Site Repair: QNAP will dispatch a service engineer with the replacement part(s) on site before 5:00 pm, the next business day. Upon arrival at the customer site, the engineer will install and test the replacement part. The engineer will verify the repair is complete with the customer.
- Customer Repair: Depending on fault diagnostic during remote trouble shooting, QNAP may choose to send NBD replacement part(s) to customer site, where the part(s) can easily be replaced by the customer.
QNAP may provide the customer with replacement part(s) or complete unit(s). The replacement unit will be an identical unit or an upgraded unit if an identical unit is not available. The replacement could be a brand new or a reconditioned unit, QNAP may also provide the customer with a temporary loaner unit and will be solely decided by QNAP.
QNAP On Site Service Exclusions:
Without limitation QNAP NBD on Site Service DOES NOT include support for the following.
- Customer data backup or recovery of existing data.
- Customer environmental related software installation.
- Storage related optimization.
- General usage or how to related questions on QNAP product.
- Migration or transfer of existing data.
- Configuration and diagnosis of QNAP product with customer third party installed applications or hardware.
- Installation or configuration of third party communication software or hardware.
- Network cabling or any other environmental or power related activities.
- Any related network problems that is unique to the customer's environment.
Customer's Responsibility:
A. Before a technician arrive on site for service:
- Customer is responsible for complete backup of all existing data on the affected system. QNAP will not be liable for any data loss, recovery of existing data, or for any service interruption.
- Ensure that QNAP is provided with accurate and up to date service location address.
- Ability to received equipment on site shipped from QNAP logistic center.
B. During on site service:
- Ensure that a adult (over 18) is present and available during the service to provide the technician with information necessary to complete the service.
- Provide the technician with a safe and adequate work environment with sufficient space for the delivery of services.
- Ensure that the system and all items related to the delivery of services are available to the technician and located in the immediate area where the service is to take place. This includes ensuring systems and related equipment are easily accessible by the service technician without the need to move furniture or other heavy objects.
- Ensure that proper access to building is permitted and available.
- If require, service technician may ask the customer to enter confidential login password directly into the system(s) including, but not limited to, ISP and Storage passwords. Make sure the customer has the require access information on hand during delivery of service.
- Ensure that existing related hardware equipment and software application such as router, switch, PC, server is setup and functioning during testing and delivery of service.
Important Notice: If any of the items customer is required to provide are not immediately available to the technician upon arrival at the site location, the technician will accomplish as much of the service as reasonably possible, and the customer will be responsible for any further service. QNAP will consider the service as if it had been completed.
Service Scheduling:
Within 24 hours after on site visit confirmation, QNAP will contact the customer to confirm the contact information and schedule the service date.
Service Re-Scheduling:
The customer must contact QNAP support via email or phone as soon as possible in order to re-schedule or cancel a scheduled on-site service.
Project Completion:
Upon service completion, the technician will provide customer with a "Customer Acceptance Form". By signing the form, customer accepts that the service have been properly performed and acknowledges that the system is in good working order.
Disclaimer:
QNAP IS NOT LIABLE FOR ANY FAILURE OR DELAY IN PERFORMANCE DUE TO ANY CAUSE BEYOND ITS CONTROL.
TERMS AND CONDITIONS MAY BE SUBJECT TO CHANGE WITHOUT NOTICE.
WARRANTIES EXCLUSIVE
IF THE QNAP PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, THE CUSTOMER'S SOLE REMEDY SHALL BE, AT QNAP'S OPTION, REPAIR OR REPLACEMENT. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. QNAP NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION MAINTENANCE OR USE OF QNAP'S PRODUCTS.
QNAP SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.
LIMITATIONS OF LIABILITY
UNDER NO CIRCUMSTANCES WILL QNAP, ITS SERVICE PROVIDER OR EITHER'S AFFILIATES, EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE, OR INCIDENTAL DAMAGES, WHETHER FORESEEABLE OR UNFORESEEABLE, (INCLUDING, BUT NOT LIMITED TO), CLAIMS FOR LOSS OF DATA, GOODWILL, INCONVENIENCE, DELAY, PROFITS, USE OF MONEY OR USE OF THE QNAP PRODUCTS, INTERRUPTION IN USE OR AVAILABILITY OF DATA.
QNAP'S AND THE SERVICE PROVIDER'S ENTIRE LIABILITY AND CUSTOMER'S SOLE AND EXCLUSIVE REMEDY FOR CLAIMS RELATED TO OR ARISING OUT OF THESE TERMS AND CONDITIONS FOR ANY CAUSE AND DESPITE THE FORM OF ACTION, WHETHER IN CONTRACT OR IN TORT, STATUTORY OR OTHERWISE, INCLUDING NEGLIGENCE AND STRICT LIABILITY, WILL NOT EXCEED THE AMOUNT OF THE PURCHASE PRICE PAID. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF CUSTOMER HAS ADVISED QNAP OR ITS SERVICE PROVIDER OF THE POSSIBILITY OF ANY SUCH DAMAGES.
THESE TERMS AND CONDITIONS GIVES CUSTOMER SPECIFIC LEGAL RIGHTS. CUSTOMER MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY. CUSTOMER IS ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF CUSTOMER'S RIGHTS. SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF THESE TERMS AND CONDITIONS MAY NOT APPLY TO CUSTOMER.
