Should you encounter any errors when using the QNAP product, please do the following:
- Read the user manual and the quick installation guide carefully. Check the network connection and the network settings of the product.
- Read the FAQ and the application notes on the QNAP website, you may find a solution to your problem.
- Download the latest product firmware or utility for the product and try again.
- Check the QNAP Forum for any possible solutions. You may also post your questions on the forum.
- Report your questions to our Technical Support by the "Online Support Form"
If your problems could not be solved by the above steps, please contact the dealer/ retailer/ e-tailer/ system integrator or the distributor from whom you purchased the unit or QNAP for immediate service. Please note that the defective product should be returned to the original authorized seller only.
You can contact QNAP Technical Support by the following ways:
Please visit our website and submit your inquiries.
QNAP Taiwan (Headquarters)
09:30-18:00, Mon - Fri (GMT + 8 Taipei Time)
Service Hotline: +886-26411885
QNAP US Office
06:00–18:00, Mon - Fri (GMT-8, Summer time: GMT-7)
Service Hotline: +1-909-595-2782
QNAP Netherlands Office
08:30–17:30, Mon - Fri (GMT+1, Summer time: GMT+2)
Service Hotline: +31(0)107600830