FAQ

Using Qsync the synchronization icon does not appear however the folder is synchronized

Last modified date: 2022-03-30

Applied models:

All NAS Series

Applied Firmware:

ALL

If you are Using Qsync and realized that the folders are synchronizing but the synchronization icon does not appear in some of them, it is possible that you choose “Selective Synchronization” for the folders with the problem (in this case folder CONTROLLERS does not have the synchronization tick on Windows explorer)

Windows explorer File Station

To check if selective synchronization is enable follow these steps:

1. Got to "Manage paired folder" and click on edit button of the folder "CONTROLLERS" (need to change the folder according your case)

2. Then check if selective synchronization is enabled, If enabled please disable it and check if the sync icon appears normally after sync again.

Was this article helpful?

Yes. No.

Please tell us how this article can be improved:

The article is missing important information
The article's solutions do not work
The article is too complicated
The article contains incorrect information
The article is out-of-date

If you want to provide additional feedback, please include it below.

If you want to provide additional feedback, please include it below.