QNAP Systems, Inc. - Network Attached Storage (NAS)

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How to update your QNAP NAS’s firmware?

QNAP periodically publishes new firmware that will contain instructions to update or improve the software features of QTS, the NAS operating system, or protect it against malware and security exploits. We recommend updating your NAS’s firmware when there is a new version available. Keeping the firmware of your NAS updated will help improve the performance of your device, fix reported issues, and fix known security vulnerabilities.

There are three ways to update your firmware: Live update, Manual update, and Update using Qfinder Pro. Please refer to the sections below to guide you through each method.

Caution:

To prevent upgrade failures, please take the following precautions before starting the upgrade process.

  1. Updating the firmware will require restarting your system. Do not apply the update when you require services from your NAS.
  2. Ensure you have a reliable connection between the computer you use to do the upgrade and the NAS. Do not use a wireless connection for the firmware upgrade.
  3. You can find the model name on the device (usually on a sticker underneath or on the rear of the device) or by logging into your NAS. For more information, see Verify the model name and firmware version of your NAS.
  4. Download the correct firmware version for your device. For more information, see Download the firmware.
  5. To prevent accidental data loss, back up your NAS, including both the system settings and your important data, before updating the firmware. For more information, refer to Save and restore your NAS's settings.
  6. If your NAS has not been rebooted recently, we recommend that you reboot the NAS before updating the firmware.
  7. Do not interrupt or unplug the NAS during the update process.

Save and restore your NAS's settings

Use the Backup/Restore feature to save your current NAS configuration settings, or to retrieve a previously backed up configuration. To use this feature, log into your NAS as an administrator (use the admin account, or a user account belonging to the administrators group) and go to “Control Panel” > “Backup/Restore” and choose “Backup/Restore Settings”. Click “Backup” to create and save a backup configuration to your computer.

If you experience an unexpected error when performing a firmware upgrade, you can use the “Restore” function on the same page to load the configuration settings that you previously backed up.

Live update

Live Update can automatically check for, and download the latest firmware suitable for your NAS.

  1. Log into your NAS as an administrator (use the admin account, or a user account belonging to the administrator group), go to “Control Panel” > “Firmware Update” and choose the “Live Update” tab.
  2. Click “Check for Update” and a pop-up will appear informing you of the latest version. Additionally, you can also select the “Automatically check if a newer version is available when logging into the NAS web administration interface” option. Enabling this option will notify you of a new firmware release when you log into the NAS.
  3. Check the “Automatically restart the system after firmware update” option to reboot the system after the firmware has been installed. Click “OK” to restart the system immediately or click “Cancel” if you want to restart it later. You will have to restart the system for the new firmware to take effect. Updating the firmware will require restarting your system. Do not apply the update when you require services from your NAS.

Manual update

To upgrade the firmware of your NAS manually, follow these steps:

Verify the model name and firmware version of your NAS

Log into your NAS as an administrator (use the admin account, or a user account belonging to the administrator group) and go to “Control Panel” > “System Status”, and click the “System Information” tab. This page displays the model name and firmware version in addition to other information about the system.

Download the firmware

  1. Go to the QNAP website (http://www.qnap.com/download) and select your NAS model.
  2. Select "Firmware", and find the desired firmware version. Click on the “Note” icon to read the release notes for the selected firmware version. The release notes will contain specific instructions that may apply.
  3. Choose to download from a Global, European, or United States server depending on your location.
  4. Depending on your browser settings, choose a download location to save the firmware file, or open your default download folder to locate it.
  5. Once the download is complete, you can proceed to apply the firmware update to your NAS.

Perform the upgrade manually

  1. Log into your NAS as an administrator (use the admin account, or a user account belonging to the administrator group) and go to “Control Panel” > “Firmware Update” and select the “Firmware Update” tab. Follow the on-screen instructions to install the new firmware.
  2. Click “OK” to restart the system immediately or click “Cancel” if you want to restart it later. You will have to restart the system for the new firmware to take effect.
  3. Confirm the installation by going to “Control Panel” > “System Logs”.

Update using Qfinder Pro

Qfinder Pro is a convenient way to update the firmware of all devices with the same model name within the network. Using Qfinder Pro, you also have the option to apply a specific firmware version or using the latest one available for automatic update.

If your NAS has not been rebooted recently, please reboot it before updating firmware.

  1. Launch Qfinder Pro.
  2. Click “Tools” > ”Update Firmware”.
  3. Select “Path of the system firmware image file” to update the firmware manually or select “Automatically update the firmware to the latest version” to update automatically to the latest version via live update.
Release date: 2015-06-12
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