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Why does antivirus scan stay at xx%?

Last modified date: 2022-06-24

Applicable Products:

Antivirus

This could be normal, depends on the number of files and folders, Antivirus may take several hours to finish the virus scan.

You can know if the virus scan is still running by the following steps

Login QTS as administrators
Open Resource Monitor
Click on Processes
Sort the process by Memory.
Check if Antivirus or clamscan is on the running process list

If the process of antivirus scan doesn't move forward for days, contact QNAP support for further assessment.

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