I migrated my source NAS (with QTS 4.3.5) to a destination NAS (with QTS 4.3.4). After booting, I wasn’t able to access the QTS login screen. How can I fix this issue?
Last modified date:
2018-11-09
You must upgrade the QTS version of your destination NAS to QTS 4.3.5 or later. After the upgrade, you will be able to migrate your NAS system and see the QTS login screen.
Updating the Destination NAS Firmware Using Qfinder Pro
- Power off the NAS.
- Remove all drives from the NAS.
Warning: Removing the drives while the NAS is powered on may erase all the data. - Power on the NAS.
- On your computer, open Qfinder Pro.
Qfinder Pro automatically searches and displays all QNAP NAS on the same network.
Tip: Go to https://www.qnap.com/utilities/ to download and install Qfinder Pro. - Select the NAS from the list.
Tip: If you cannot find the NAS, make sure that it is on the same network as your computer. - Click Tools > Update Firmware.
The Login window appears. - Enter your username and password.
- Click OK.
The Update Firmware window appears. - Select an update option.
Option User Action Automatically download the latest update
- Select Automatically update to the latest firmware version.
The latest firmware details appear. - Optional: Read the release notes.
Manually upload the firmware image
- Select Use a firmware image file.
- Click Browse.
The file browser window appears. - Locate and select the firmware image.
- Select Automatically update to the latest firmware version.
- Click Start.
Qfinder Pro updates the NAS firmware to the latest QTS version. - Power off the NAS.
- Install the drives on the NAS.
- Power on the NAS.
The QTS login screen appears.
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