QNAP Systems, Inc. - Network Attached Storage (NAS)



I created a NAS user account with a username that is also an email address (e.g. nasuser1@qnap.com). Why is this user unable to access the NAS from a Mac computer?

This problem is caused by how Mac computers handle the ‘at’ symbol (@).
When accessing a QNAP NAS from a Mac via SMB, the Mac treats “nasuser1” as the username and “@qnap.com” as the domain name. This causes NAS authentication to fail, preventing an SMB connection from being established.
To work around this problem, do not use the ‘at’ symbol (@) in NAS usernames.

Release date: 2017-03-29
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