Issue with shutdown machines
Applied models:
Applied Firmware:
-
4.4.3 or latest
Please run hardware test procedure to confirm whether there is any hardware problem:
Please confirm 2 parts:
-
Do you have the original RAM?
-
Do you have the original power cord?
Then follow these steps to test and monitor what it shows /sounds
1. Turn off the NAS
2. Remove all hard drives from NAS and devices (ex usb, etc ..)
3. Turn on the NAS without any hard drives- do you hear a short beep
after 10-15 seconds?
Yes ⇒ please go to next step, No => maybe there is hardware issue
4. After 3-5 minutes you should hear another beep, do you hear the
second beep?
Yes => please go to next step , No => maybe firmware (on MB) issue
5. Open Qfinder Pro, select your NAS.
6. Insert the hard drives again.
If the machine would start up to step 6 ,the hardware problem would be rare and please contact local support’s help to check more detail.
