Why do the folder/file names become garbage characters after upload by FTP?

Release date: 2017-03-20

Applied Models:

All NAS Series

Answer:

The folder/file names are stored in the Turbo NAS with Unicode, but some FTP clients, including Internet Explorer/Windows Explorer, don't support Unicode. To solve this issue, please follow the steps below:

However, it is highly suggested FTP clients with Unicode support, for example, use Filezilla.

In “System Settings-Language Setting” page, select the language that most users use.
Go to “Network Settings-FTP Service” page and disable Unicode support.

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