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Why are the logs exported from Qulog Center garbled?

Release date: 2023-01-03

Applicable Products

Qulog Center

Symptom

Logs exported from QuLog Center are saved as a CSV file that uses UTF-8 encoding. If you open this CSV file in a spreadsheet application that uses another encoding format (for example: Microsoft Excel uses ANSI by default), then certain characters such as Chinese, Japanese, and Korean text may be garbled and unreadable.

Workaround

Open the exported CSV file in Notepad.
Click File > Save as...
Change Encoding to "UTF-8 with BOM".
Save the file.
Reopen the file in your spreadsheet application.

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