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FAQ

I Cannot Proceed Purchase of SSL Certificate, Nothing Happens After Confirming Payment

Release date: 2021-02-04

Applied models:

All NAS Series

Applied Firmware:

4.2 or above

“When proceeding with SSL certificate payment, after clicking on the button “Continue”, nothing happens, I do not get the payment confirmation”

When proceeding with the payment of the SSL certificate, you will leave myQNAPcloud webpage to PayPal.

If there is a plug-in installed that removes tracking cookies on web browsers, the myQNAPcloud session will be closed at that time.

Therefore, PayPal cannot redirect to myQNAPcloud session to confirm the payment.

In this case, it is recommended to disable the plugin, or use a different browser to purchase the SSL certificate.

Related documents:

Accessing your QNAP device with myQNAPcloud service

How to purchase and use myQNAPcloud certificate

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