What to do if CloudConvert prompt "Unable to convert" error messages?
Última fecha de modificación:
2022-06-24
Applicable Products:
If you receive one of the following error messages, this is due to CloudConvert V1 has reached end of life and need to be updated to CloudConvert V2.
Follow the below steps to resolve this issue:
- All firmware versions
If you receive one of the following error messages, this is due to CloudConvert V1 has reached end of life and need to be updated to CloudConvert V2.
Possible errors:
- 86: Unable to convert
- 87: Unable to convert the selected file. Verify the file and then try again.
- 88: Unable to convert the selected file due to an error on the CloudConvert host server. Try again later.
- 90: Unable to authenticate your CloudConvert account with the API key. Verify your API key and then try again.
- 91: Unable to convert the selected file. You have reached the maximum conversion time (conversion minutes) provided by CloudConvert.
Follow the below steps to resolve this issue:
- Update to QTS5.0 or later
- Update to CloudConvert V2 with steps in How to use CloudConvert with QNAP Apps?
