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Learn more about QNAP products & features using the Frequently Asked Questions and Tutorials below.
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Hardware & Software Compatibility
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New   What NAS models do not support merging duplicate contacts? 2017/02/23
New   How to manually load Apache Web Server modules on a NAS? 2017/02/23
New   Why do the messages “Agent has problem” and “Collect system log has problem” show. Or why is a QNAP NAS reported as offline when it is online? 2017/02/22
New   Can I change the email address for myQNAPcloud ID? 2017/02/22
New   When I create an applet using the Action “Download file from URL” and specify the Subfolder Path name in Chinese or any other language besides English, the sub folder that is created on my NAS has the name “unknown path (ifttt)”. Why? 2017/02/17
Popular   If my router does not support UPnP, can I still use the myQNAPcloud service? 2017/02/17
Popular   Which models can support SSD caching and how much memory is needed? 2017/02/17
Popular   I removed all drives from the NAS and inserted new drives. Why couldn’t I create a new volume? 2017/02/17
Virtualization Station’s web UI cannot be displayed properly when using HTTPS with Safari®. 2017/02/17
Why do file or folder names that end with a space appear different when I access the NAS using AFP and then SMB? 2017/02/17
After updating my NAS firmware to QTS 4.3.0, files cannot be synchronized from a Mac using Qsync Client 2.0.2. How can I fix this problem? 2017/02/17
How can I fix high CPU usage issues when using my NAS with a Samsung DLNA/UPnP TV? 2017/02/17
Why can the admin account still access subfolders within a shared folder using SMB or AFP, even though folder permissions are set to deny admin access? 2017/02/17
What NAS models do not support exporting contacts using the Google CSV format? 2017/02/17
When using the Qcontactz mobile app, why is a private contact no longer private if its group is changed? 2017/02/17
Why do I have to log in to myQNAPcloud (QID) to connect to the NAS after updating mobile apps? 2017/02/17
While using IFTTT Agent, why only the most recent 50 files are copied to the destination when I run an applet using the trigger “New file in your folder”? 2017/02/17
While using IFTTT Agent, why only some of the files in my NAS folder are copied to Dropbox/Google Drive/Amazon Drive when I run an applet using the trigger “New files in your folder”? 2017/02/17
After installing security apps on my mobile device to block unwanted ads (e.g., AdAway), I cannot access QNAP services when I use QNAP mobile apps. How should I do? 2017/02/17
Which monitors are supported by the QNAP NAS? 2017/02/17
Why AutoCAD cannot publish projects to a NAS via AFP? 2017/02/17
When I chain my Mac and QNAP NAS together with a Thunderbolt DAS, why is my Mac unable to detect the DAS whenever I restart the Mac or reconnect it to the DAS? 2017/02/17
Why does the video display incorrectly encoded characters when importing subtitles on a smart phone or tablet? 2017/02/17
Why am I unable to upload photos from Photo Station to Weibo? 2017/02/17
Why are the photos I uploaded not displayed on Photo Station? 2017/02/17
Why am I unable to use shared folders on the NAS as a User Profile Disk (UPD)? 2017/02/17
Is there a limit on the number of folders Qsync can synchronize? 2017/02/17
Why am I unable to create a Virtual JBOD (VJBOD) on a remote NAS where 2-step verification is enabled? 2017/02/17
After a NAS has joined a domain, Mac computers cannot connect to the NAS with SMB using a local user account for authentication. How can I resolve this problem? 2017/02/17
How do I set up Time Machine backups between my Mac and NAS on a domain via the SMB protocol? 2017/02/17
Why does “Play with Other Apps” fail in Qvideo for iOS when connected to a NAS using IPv6? 2017/02/17
Why does the SSH console show "Found duplicate PV" when using the PVS command in QTS 4.3.0? 2017/02/17
What can I do if any applet is not executed? 2017/02/17
What information can the IFTTT Agent dashboard provide me? 2017/02/17
How to connect my QNAP NAS with my IFTTT account? 2017/02/17
Why do I need myQNAPcloud to be registered on my NAS for using IFTTT Agent? 2017/02/17
Where can I use IFTTT Agent? 2017/02/17
What is IFTTT Agent? 2017/02/17
Which NAS models and QTS version supports IFTTT Agent? 2017/02/17
What is the purpose of Applet logs which shown in the IFTTT Agent dashboard? 2017/02/17
What is maximum concurrent action processes? 2017/02/17
What is the purpose of having maximum log records for each applet? 2017/02/17
Why am I unable to upload the same file to different folders in File Station when using Internet Explorer? 2017/02/17
I accidentally rebooted my NAS while copying files to another folder. After rebooting, the system informs me that the copy process is complete, but it is actually incomplete. Why does my NAS not automatically copy these files again? 2017/02/17
Why are some files not transferred when I back up the data on my NAS via OneDrive for Business? 2017/02/17
Why did Qfile’s auto upload miss some files? 2017/02/17
Why am I unable to install Qcontactz on my NAS? 2017/02/17
Why do I need to install and activate Container Station before using Qcontactz? 2017/02/17
Why does the installation progress get stuck at 45%? 2017/02/17
What does the following message mean: ''Network error!! The NAS cannot be reached. Please check that it is operating and has correct network settings or make sure container station is installed and initialized.''? 2017/02/17
I have disabled Container Station in the App Center and now I can't use Qcontactz. How can I use Qcontactz again? 2017/02/17
I have uninstalled Container Station in the App Center. How do I recover my Qcontactz data? 2017/02/17
What file formats are supported for importing contacts? 2017/02/17
Why can I not import contacts from vCard files exported from my mobile phone? 2017/02/17
Can Qcontactz be used by all NAS users? 2017/02/17
How do I view imported contacts? 2017/02/17
Why does it say ''No Contacts Found'' in the Frequently-used section? 2017/02/17
I am unable to login to Qcontactz. What should I do? 2017/02/17
Why am I unable to synchronize files from the Qsync folder to my NAS if their filenames are longer than 255 characters? 2017/02/17
Why do deleted user accounts still have the permission to access folders and why are the name of these accounts shown as a number? 2017/02/17
I cannot play videos on Video Station, and I receive an error message saying ''Adobe Flash Player is not enabled''. How do I resolve this issue? 2017/02/17
After renaming media files in File Station, why do the files not use the updated name when I access them via DLNA? 2017/02/17
When using SMB protocol 2.1 or 3.0, I cannot back up files from Windows Server (for example, Windows Server 2012 R2) to the shared folders on my NAS via Windows Server Backup. How do I resolve this issue? 2017/02/17
How do I improve slow file transfer speeds between Mac OS 10.11.5 (and newer) and my NAS via SMB protocol? 2017/02/17
What are the limitations of HD Station's remote desktop function? 2017/02/17
What is BBM (Bad Block Management)? 2017/02/17
Why can a QNAP NAS not join a domain using an RODC (Read-Only Domain Controller)? 2017/02/17
Why can I not transcode files after updating my ARM-based NAS to QTS 4.2.1? 2017/02/17
When the NAS is the domain controller, why can some group policies not be edited using the Group Policy Management Console? 2017/02/17
How do I stop disconnections from occurring when I use Mac OS X to mount and upload files to an NFSv4 shared folder? 2017/02/17
Why are system and app settings not reverted when volume snapshots are restored? 2017/02/17
After using the Domain Controller on my QNAP NAS, the system automatically created two shared folders called “sysvol” and “netlogon”. However, I cannot access the files in these folders via SMB on my Windows 10 devices. How can I access these folders? 2017/02/17
After joining my QNAP NAS to an Active Directory Domain as a member via authentication, if I change the system name, automatic DNS registration will fail. What should I do to resolve this issue? 2017/02/17
Why do smart snapshots occasionally not function properly? 2017/02/17
How do I join a Windows 10 device to an AD Domain created by a QNAP NAS Domain Controller? 2017/02/17
Why can the folder ‘‘C:\Users\<user name>\AppData\Roaming’‘ not be set to sync with the NAS using Qsync? 2017/02/17
Why am I unable to open MP3 files from File Station when I use Internet Explorer with an HTTPS connection? 2017/02/17
Why am I unable to access shared folders in File Station when I log in to my NAS with a "down-level logon name"? 2017/02/17
When using a Mac to modify a file on the NAS via SMB, why are there multiple versions of the file in the ’’@Recycle’’ folder on the NAS? 2017/02/17
Dell AppAssure fails to create a repository that is larger than 7TB on QNAP NAS. How do I fix this? 2017/02/17
Why does a NAS connected to Q'center using Q'center Assistant not use the specified port for connection (and in doing so cause an abnormal status)? 2017/02/17
What information do I need to collect when I report my problems to QNAP? 2017/02/17
Why can I not set a continuous job for some cloud services? 2017/02/17
Why do I see some temporary files (~temp_filename) in the folder for my OneDrive for Business account on the cloud website? 2017/02/17
How do I test the upload/download rate of the QNAP Cloud Sync app? 2017/02/17
Why is there a hidden folder ''.@QNAPCloudDriveSyncTemp'' on my NAS after setting a synced job? 2017/02/17
Is data in Recycle Bin folder (@Recycle) synced to cloud services? 2017/02/17
Why can I not create another cloud account when I have used an account with the same cloud service? 2017/02/17
Can every NAS user account connect to cloud storage and have their own settings? 2017/02/17
Why can I not sync some files to cloud services? 2017/02/17
Why can a Windows-based VM converted using VMware® vCenter™ Converter™ not be booted after importing it? 2017/02/17
Windows ACL cannot find user accounts when my NAS joins the LDAP server. How do I fix this? 2017/02/17
When enabling the WINS server after hard disk standby is already enabled, why is the hard drive still active and being accessed when no users are accessing the system? 2017/02/17
If you have installed the latest version of Qmon.exe but still see the download page, it means your browser environment requires you to make this following change. 2017/02/17
Is it possible to hide media files from Android's media scanner? 2017/02/17
Why do the video, audio, and image thumbnails on the main screen of the Android system on TAS-168/268 turn black after importing media into the TAS-168/268 or after rebooting the Android system? 2017/02/17
After enabling the SNMP service on the NAS and changing the status of a volume, why is inaccurate NAS information displayed when using SNMP management tools? 2017/02/17
What should I do if I accidentally unplug one (or more) disks from my QNAP NAS? 2017/02/17
How to encrypt a shared folder? 2017/02/17
Why are some changes to settings in php.ini not taking effect? 2017/02/17
Why does a VM with GPU pass-through repeatedly start itself? 2017/02/17
Can I revert to the previous Backup Station from Hybrid Backup Sync? 2017/02/17
Can I use NAS to NAS backup (or sync via Rsync) to back up/sync the Container Station folder? 2017/02/17
Why is the image size of the virtual machine HDD (as shown in File Station) larger than the actual VM's HDD size? 2017/02/17
Why is my Port Trunking configuration missing after system migration? 2017/02/17
Why can I not download multiple folders and files in a task using File Station? 2017/02/17
Why can I not upload files with long filenames to encrypted folders? 2017/02/17
Why do groups not work for permission controls if one user is a member of over 16 groups? 2017/02/17
The NAS icons are not shown under Network in Windows. 2017/02/17
How do I set up mandatory user profiles for domain users? 2017/02/17
Why does the model name in the iSCSI target IQN not change after migrating the disks from one model to another? 2017/02/17
Why is the Virtio network performance in Windows lower than when using Linux? 2017/02/17
Why can I not open the Q'center Virtual Appliance after changing its IP address using a command-line interface? 2017/02/17
Which models support Network & Virtual Switch? 2017/02/17
How long does TAS-168/268 take to boot up? 2017/02/17
Why are some apps not available for the TAS-168/268 on Google Play when they are available for other Android devices? 2017/02/17
Does the TAS-168/268 support Wi-Fi? 2017/02/17
Does the TAS-168/268 support USB Audio In/Out? 2017/02/17
Does the TAS-168/268 support USB printers? 2017/02/17
Does the TAS-168/268 support Bluetooth? 2017/02/17
How do I manually install Android apps (APK) to the TAS-168/268? 2017/02/17
Qfinder Pro cannot locate the TAS-168/268 2017/02/17
Does the TAS-168/268 support USB game controllers? 2017/02/17
USB drives cannot be found by the TAS-168/268 2017/02/17
There is something wrong with the included hard drives 2017/02/17
What is the output resolution of TAS-168/268 if the Android setting is “Theater Mode (720P)”? 2017/02/17
Why can I see Apps and Android settings installed by another QTS account when I've logged into TAS-168/268 with a different QTS account? 2017/02/17
Can I upgrade the RAM on the TAS-168/268? 2017/02/17
Does the TAS-168/268 support other QNAP remote controls? 2017/02/17
Why is the TAS-168/268 running slowly? 2017/02/17
Why can I not log in to Android using my QTS account? 2017/02/17
What does the “Unsupported Audio Format” error message mean? 2017/02/17
I have connected a DAC to the TAS-168/268 and can hear the audio playback, yet I still receive an “Unsupported Audio Format” error message 2017/02/17
How do I use other input methods on the TAS-168/268? 2017/02/17
What is the “aid_inet” group in QTS? 2017/02/17
I installed Kodi for Android on the TAS-168/268. Can I use the PVR plug-in? 2017/02/17
The screen has been cropped on my TV when I connect a TAS-168/268 to it 2017/02/17
I have purchased the wrong license. Can I get a refund? 2017/02/17
I cannot find my license. What should I do? 2017/02/17
Can I use the license for Surveillance Station on my Viostor NVR? 2017/02/17
Can I install one license on many devices? 2017/02/17
My device is damaged/has been repaired and I cannot find my license. What do I do? 2017/02/17
Windows 7, 8, 8.1 cannot upgrade to Windows 10 via Windows Update? 2017/02/17
Why can I not send notification emails after setting a Gmail account as an SMTP Server? 2017/02/17
Why can a TVS-871T not have its performance tested using Blackmagic Disk Speed Test? 2017/02/17
Can I use my Windows Phone to connect to a L2TP/IPsec VPN server behind a NAT device? 2017/02/17
Why does the progress bar of Chromecast and Music Station not sync? 2017/02/17
Why does the Chromecast GUI return to the main page between two songs? 2017/02/17
Why does it lag when playing high-resolution music in Music Station? 2017/02/17
Why does my NAS system log report that the “File system is not clean”? 2017/02/17
Why [App Name] does not work correctly on the TAS-168/268? 2017/02/17
Why do some games not work with the TAS-168/268? 2017/02/17
Does the TAS-168/268 support USB Cameras? 2017/02/17
Why does the remote control not work with the TAS-168/268? 2017/02/17
Why can some videos not be played on the TAS-168/268? 2017/02/17
Nothing displays on my screen when I connect a TAS-168/268. How do I deal with this problem? 2017/02/17
Why is there no sound when I play videos/music using the TAS-168/268? 2017/02/17
Does the TAS-168/268 support A/V receivers? 2017/02/17
Does the TAS-168/268 support multi-channel audio? 2017/02/17
The TAS-168/268 is unable to connect to the internet but the Ethernet cable is plugged in. How do I deal with this problem? 2017/02/17
How to solve when the TAS-168/268 hangs, or the screen freezes? 2017/02/17
Can USB hubs be used to connect more devices to the TAS-168/268? 2017/02/17
Why do two folders (Android and obb) appear on a USB device after I connect it to the TAS-168/268? 2017/02/17
Why does Q'center not retrieve QNAP NAS information when view widget or report or record is not completed? 2017/02/17
Why can I not see any QNAP NAS with a new network interface when I try to add a NAS? 2017/02/17
Why can VMs not be suspended after a NAS reboot? 2017/02/17
How do I submit my report if Q'center encounters an issue, crashes, etc.., ? 2017/02/17
Why don't I see any network subnets on “Add single/multiple servers under a subnet”? 2017/02/17
How do I add a QNAP NAS that is behind NAT router or over the Internet? 2017/02/17
What is the difference between the account roles: “Admin”, “Power User”, and “Viewer”? 2017/02/17
Why can I not create an account and why after joining a domain, domain users do not appear in account? 2017/02/17
What is a rule sets and what happen if these rules conflict? 2017/02/17
Why does the Agent on each managed QNAP NAS display “Agent version is different” after updating Q'center? 2017/02/17
How can I upgrade a Q'center Virtual Appliance? 2017/02/17
What is a “Custom attribute”? 2017/02/17
Why does the Alt-Gr key not work when using the HTML5 console? 2017/02/17
Why does the screen sometimes display broken thumbnails when uploading images to Photo Station 5? 2017/02/17
Why does Face Recognition not recognize a person's face? 2017/02/17
Why does Photo Station 5 not respond when selecting a large number of images to be uploaded? 2017/02/17
Why can I not drag files to Photo Station 5 when using Microsoft Edge? 2017/02/17
Why does the remote control not work when using Photo Station 5 through DLNA streaming? 2017/02/17
When using Pixlr Editor to edit images, a message saying “<Confirm Navigation>” appears. Was the file saved successfully? 2017/02/17
When updating QTS from 4.1.4 to 4.2.0, all of the previously-shared links do not appear in the share center. 2017/02/17
If I have two QNAP NAS under the same router, will one of them still support auto router configuration? 2017/02/17
Why my File Station’s “Show files and folders of my PC” does not work? 2017/02/17
After using Windows to send a large number of files (for example: 100,000 files) to the NAS via SAMBA, I cannot find any files on the NAS using a Mac (via SAMBA). 2017/02/17
NAS A is set as a Domain Controller and NAS B as an Additional Domain Controller which is used for syncing databases from NAS A. I cannot access files on NAS B when they finish the RTRR job from NAS A to NAS B. How do I resolve this issue? 2017/02/17
I have already installed VLC Media Player. Why does it say ''VLC media player is not installed'' when I play the video in Google Chrome? 2017/02/17
When using Windows, if you leave a team folder and delete files using “Shift+Delete”, it will delete some files in the team folder first, then leave the team folder. It will also delete files in other members’ team folder. Is there any solution for this issue? 2017/02/17
Does Virtualization Station support USB 3.0 passthrough? 2017/02/17
Why am I redirected to the FAQ page when I open Signage Station 2.0? 2017/02/17
Signage Station does not work after updating the firmware to QTS 4.2.0. 2017/02/17
Why can I not open Signage Station v1.2 (or previous versions) in QTS 4.2.0 ? 2017/02/17
What is the correct way to update Signage Station ? 2017/02/17
Is Signage Station 2.0 compatible with every version of QTS? 2017/02/17
I updated my QTS firmware to 4.2.0 and then updated my Signage Station from 1.2 to 2.0, but my Signage Station data is lost. Can I recover my data ? 2017/02/17
Why can I not log into NAS FTP with Microsoft Edge? 2017/02/17
How do I resolve an issue where Windows VHD or VHDX files which use NAS shared folders cannot be used when Windows restarts? 2017/02/17
What is the difference between Q'center Agent and Q'center Assistant? 2017/02/17
Why can the QNAP NAS Domain Controller not join a Windows Server 2003 R2 domain as a RODC (Read-Only Domain Controller)? 2017/02/17
How to connect to OpenVPN server via .ovpn configuration file? 2017/02/17
How to retain files and restore the default shared folder paths after restoring a QNAP NAS to factory settings 2017/02/17
Which video formats support hardware acceleration? 2017/02/17
How to restore Gmail Backup v1.0 backup accounts on Gmail Backup v1.2? 2017/02/17
How do I fix connection problems (collect QNAP NAS log/ QNAP NAS configuration, etc) when I monitor a QNAP NAS via myQNAPcloud address and change the Q'center LAN IP afterward? 2017/02/17
What are the limitations of QJBOD Express (JBOD Roaming)? 2017/02/17
After using a Mac to format a USB Hard Drive, QGenie (QG-103N) only recognizes a small volume. How do I get it to detect the full space? 2017/02/17
Why can I not access a file-based LUN when the RAID group enters “Read-Only” mode? 2017/02/17
Why can I not use “Restore an iSCSI LUN” to restore my backup data to a connected iSCSI LUN? 2017/02/17
Why does my computer automatically disconnect a file-based thin iSCSI LUN when the LUN does not have more actual space? 2017/02/17
What is “Subscription” in storage management overview page? 2017/02/17
Will snapshot affect performance, and by how much? 2017/02/17
How many users can I share with when I use the Qsync team folder? 2017/02/17
Qsync now supports both team and shared folders. Which one is best to use in each situation? 2017/02/17
Do I need new drive trays for high-capacity (larger than 5TB) hard disk drives (HDD)? 2017/02/17
What is Q’center Agent? 2017/02/17
Why can I not access sub-folders under the Web shared folder via FTP? 2017/02/17
Why does a file permission error occur when saving Microsoft Office files on an Apple Mac in AFP shared folders? 2017/02/17
How to sort expansion units by enclosure ID after replacing an REXP expansion enclosure? 2017/02/17
Can I setup multiple Dedicated Networks to a single VM? 2017/02/17
Why can I not connect my USB device to the VM? 2017/02/17
How much memory can be allocated to VMs? 2017/02/17
How many USB devices can be used in a single VM? 2017/02/17
What is the maximum capacity of a single hard-disk controller? 2017/02/17
Do the SMS Notifications on a Turbo NAS work with mobile phone carriers AT&T, Verizon, Sprint, or T-Mobile (e.g. 0123456789@vtext.com)? 2017/02/17
When I use a Mac, can I use SAMBA or File Explorer to log in to my Turbo NAS for directly playing recordings from Surveillance Station? 2017/02/17
How to enable Intel VTx and AMD SVM? 2017/02/17
Why can I not play videos using VLC player when using an SSL connection? 2017/02/17
Why can’t I log into the FTP service with an anonymous account? 2017/02/17
What is the difference between the TVS-ECx80 Turbo vNAS and TS-ECx80 Pro Turbo NAS Series? 2017/02/17
Do I need to move the subtitles file to the Transcode folder when playing the streaming video? 2017/02/17
Why do the templates for creating virtual machines (VM) not associate with my CPU's computing capacity? (For example, I have 4 virtual cores, but the template only provides up to the level of “mini”, which is only 1 core allocation.) 2017/02/17
Why is the QVM screen black? 2017/02/17
Can the QVM screen fit the output monitor? 2017/02/17
Why does my QVM not have audio output? 2017/02/17
Why does my VM crash and shutdown directly by operating throughout QVM? 2017/02/17
I was updating the firmware of my Turbo NAS when it was interrupted by power failure or being disconnected from the Internet. How do I deal with this problem? 2017/02/17
Why can I not add my Turbo NAS to Q’center? 2017/02/17
Where can I get information regarding the number of free and maximum-allowed recording channels of Surveillance Station for different Turbo NAS models? 2017/02/17
Why can I not use “Additional Domain controller” to add my Turbo NAS to Windows Server 2012’s Active Directory domain or forest? 2017/02/17
Why can I not use “Additional Domain controller” to add my Turbo NAS to Windows Server 2012 R2’s Active Directory domain or forest? 2017/02/17
Why can the File Station not decompress WinRAR 5 files? 2017/02/17
Extending VMWare ESXi datastore capacity with iSCSI LUN Instant Allocation fails to create more virtual disks or virtual machines. 2017/02/17
When unplugging a hard disk (HDD) from the Turbo NAS, the NAS will freeze. 2017/02/17
How to use a Mac to login to an Active Directory through Samba? 2017/02/17
How To Add NAS into NAS List on iArtist Lite? 2017/02/17
How resolve that when install iArtist Lite appear “Your System is XP”? 2017/02/17
How to fix the issue when popping up a warning message? 2017/02/17
Why I can’t add hard drives in RAID 1 and RAID 0 on the Turbo NAS? 2017/02/17
Why is the number of files found in the RTRR backup different from that observed in Windows Explorer? 2017/02/17
What file systems can I use for the Surveillance Station? 2017/02/17
How many people can use the same VM simultaneously? 2017/02/17
Does remotely accessing a VM via web browser consume massive hardware resources of my device? 2017/02/17
Can I install Mac OS, iOS on a VM? 2017/02/17
Why can I not access the Internet using virtual machines in Virtualization Station? 2017/02/17
I use a SAS QNAP NAS. Why can I not back up file-based LUNs when using the iSCSI LUN Backup function? 2017/02/17
Why are my BT downloads not downloading? 2017/02/17
Why I can’t use Windows Server Backup with the QNAP Turbo NAS? 2017/02/17
Why are long domain usernames not completely displayed on the NAS User Management UI when using Active Directory Authentication? 2017/02/17
What version of Surveillance Station (Local Display) should be used for Surveillance Station? 2017/02/17
What can I do if an external drive backup fails after updating QTS from 4.0.x to 4.1.0? 2017/02/17
Why do some image files not have thumbnails in File Station? 2017/02/17
Why can I not upload a file created by iWork using my web browser? 2017/02/17
Failed to create new virtual disks or virtual machines on an extended VMware ESXi datastore. 2017/02/17
What to do if the window extends beyond the screen border? 2017/02/17
How can I improve the network speed of my VM with 100 Mbps in Windows XP? 2017/02/17
Why does it take a long time to log in to my Turbo NAS? 2017/02/17
Why does the status of hardware in Windows Device Manager show an exclamation mark? 2017/02/17
After installing Virtualization Station, why can I not open it? 2017/02/17
Does the data transmission between VMs and the Turbo NAS need to go through a switch? 2017/02/17
Can I only backup snapshot files? 2017/02/17
How much cache required on the client? 2017/02/17
I assume the Signage Station App will process & transcode the imported contents. How does it work? Are all the video will be transcoded into more compact, lower resolution content? What if the case customers want to stream high resolution content but don't want it be transcoded? 2017/02/17
Any suggested NAS model to be used for Signage Station? 2017/02/17
How to play content in Signage Station? 2017/02/17
How to share content in Signage Station? 2017/02/17
What kinds of media contents can be shown? 2017/02/17
Is there any easy tutorial that I can learn the concept quickly? 2017/02/17
Can I use VAAI to clone a VM between a VMFS datastore (iSCSI) and a NFS datastore? 2017/02/17
I cannot see file-based LUN when I create a LUN 2017/02/17
Can I use Space Reclaim from Windows 8? 2017/02/17
I cannot optimize my LUN from Windows Server 2012 or Windows 8? 2017/02/17
What is the difference compared to file-based LUN? 2017/02/17
Can I use local user and LDAP user together? 2017/02/17
Can I change my LDAP username? 2017/02/17
Why do I have number on my folder permission instead of a user name? 2017/02/17
Why can’t I use Windows 7 File Recovery or Windows Server Backup to back up the Windows OS to the Turbo NAS? 2017/02/17
Why can’t I mount ISO files from the Turbo NAS to Windows OS via Microsoft Network Services? 2017/02/17
Why can’t I use Microsoft Hyper-V to create VHDX virtual disk or virtual machine in the Turbo NAS via Microsoft Network Services? 2017/02/17
Can I boot the VM from another device? 2017/02/17
Where can I get the VNC port associated with the VM? 2017/02/17
Can I use Windows desktop remote to access the VM? 2017/02/17
Can I increase the VM’s Hard disk size? 2017/02/17
Can Virtualization Station support .vmdk file import? 2017/02/17
Why can I occasionally not insert a CD image into the VM? 2017/02/17
Can I run virtual appliances on the Virtualization Station? 2017/02/17
Can I use Virtio framework for VM’s network or disk device? 2017/02/17
How many Snapshots can I take for each VM? 2017/02/17
Does Virtualization Station have the capability to set priority for the VMs for CPU usage? 2017/02/17
Does Virtualization Station have the capability to set priority for VMs for HDD I/O usage? 2017/02/17
There is lag when web tabs are used to operate a virtual machine (VM). Is there another approach to using remote VMs? 2017/02/17
What should I do if my TV or amplifier cannot enter sleep mode automatically after I use the HD Station? 2017/02/17
Why with FTP a client users can create files & folders in their home folder via “/homes/username” even if on the shared folder “/homes” the user does not have any permissions granted? 2017/02/17
Why are there no noticeable performance improvements when using encryption in SMB 3.0 on a Turbo NAS model that supports AES-NI? 2017/02/17
Can I connect an expansion enclosure to another Turbo NAS and still access the data in that expansion enclosure? 2017/02/17
How many block-based and file-based LUNs can be created on a Turbo NAS and a storage pool? 2017/02/17
What is the maximum size supported for an iSCSI block-based or file-based LUN? 2017/02/17
What is the maximum size supported for a flexible volume? 2017/02/17
What is the maximum number of RAID groups supported for a single storage pool? 2017/02/17
What is the maximum size supported for a RAID group? 2017/02/17
What is the maximum number of storage pools supported for a Turbo NAS? 2017/02/17
What are the maximum and minimum sizes supported by storage pools? 2017/02/17
How much free space is available on the Turbo NAS, if eight 16-bay expansion enclosures are used and 4TB disks are installed on each disk bay? 2017/02/17
What is the maximum number of RAID expansion enclosures that can be connected to a Turbo NAS? 2017/02/17
What is the difference, in terms of the types of volumes supported, when comparing Storage manager in version 3.8.x to that in QTS 4.0? 2017/02/17
Can I downgrade the system to version 3.8.x after upgrading to QTS 4.0? I have already created new flexible volumes. 2017/02/17
Can I downgrade the system to version 3.8.x after upgrading to QTS 4.0? I still prefer old RAID volumes. 2017/02/17
Can I use the current RAID volumes with the storage pool in new Storage Manager after upgrading to QTS 4.0? 2017/02/17
Can I expand the current RAID after upgrading to QTS 4? 2017/02/17
Can I still use my original RAID volume(s) from a previous firmware version after upgrading to QTS 4? 2017/02/17
What are the key features of Storage Manager in QTS 4? 2017/02/17
Why does CPU usage rise after I upgrade the Turbo NAS to QTS4.x? 2017/02/17
Why can’t I see my music files in Music Station 4.x ? 2017/02/17
Why can’t I see my photos and videos in Photo Station 3.X? 2017/02/17
How to publish my website? 2017/02/17
How to configure Netbak Replictor to automatically skip certain folders or files while backing up? 2017/02/17
I set Netbak Replicator to auto-connect when booting up, but sometimes, it failed to connect automatically. 2017/02/17
How to back up data from an Rsync-compatible server to QNAP Turbo NAS? 2017/02/17
I would like to back up the vSphere Virtual Machine to remote storage. Can I do so with the block-level replication approach via NFS? 2017/02/17
I would like to use Rsync to back up the vSphere Virtual Machine via NFS. Can I do so on an async (schedule) basis? 2017/02/17
Is the snapshot or log supported by Rsync? Can I use them to accelerate the differential sync process after the initial sync is done? 2017/02/17
Why can’t I use the Windows 7 File Recovery tool to back up the Windows OS to the NAS? 2017/02/17
Why can’t I use True Image 2013 by Acronis to browse and back up data on the NAS? 2017/02/17
What is the schedule to officially release (1) iArtist Lite (2) Signage Station App? 2017/02/17
Minimum requirement of the player client (CPU, RAM?) 2017/02/17
What kind of browser is required, and is there any minimum requirement? 2017/02/17
How many concurrent streams to clients are suggested? 2017/02/17
How to get the design software iArtist Lite? 2017/02/17
How do I determine which language to set for FTP? 2017/02/17
How to allow Windows 98 to connect to QNAP NAS? 2017/02/17
How do I setup the FTP server to allow FTP user for only uploading file but not viewing / downloading file? 2017/02/17
How can I restrict a folder's capacity? 2017/02/17
Can I set access rights for sub-folders? 2017/02/17
I have already completed the myQNAPcloud wizard setup but still cannot access my NAS on the browser with my unique URL or even use the Qfile app on my phone. What should I do? 2017/02/17
What does it mean if there is an exclamation mark next to the “Auto Router Configuration” tab? 2017/02/17
I have already registered a myQNAPcloud account, but I have not received a verification email to activate the account, what should I do? 2017/02/17
I could not find my NAS by the “Search” function on the login page. What should I do? 2017/02/17
How do I connect to my NAS if I have changed the port settings of the NAS? 2017/02/17
How do I get Qsync utility back online if I disabled the Qsync from the NAS unintentionally? 2017/02/17
How do I use Qsync with my own DDNS? 2017/02/17
What is the maximum single file size supported by Qsync? 2017/02/17
Why can’t I see the files in the Qsync folder when I tried to access them from SAMBA, FTP or AFP? 2017/02/17
Why can’t I find all users’ Qsync files even I am the administrator of the NAS? 2017/02/17
I have deleted a file using “Delete this folder/file but keep its copy on the NAS”. Do I still get the file update when a user updates the copy on the NAS? 2017/02/17
How can I prevent syncing files from my mobile devices by the Qfile app via 3G network? 2017/02/17
Why can’t I use the Qsync utility with the Turbo NAS firmware v3.8.2? 2017/02/17
I have been connecting to my NAS through my unique myQNAPcloud URL (e.g. likeqnap.myqnapcloud.com), but it has suddenly stopped working. What should I do? 2017/02/17
Can I change my registered myQNAPcloud device name? (e.g. from likeqnap.myqnapcloud.com to loveqnap.myqnapcloud.com) 2017/02/17
What should I do if I’ve already enabled the VPN server and still cannot connect to it? 2017/02/17
Why I could not use some QPKG add-ons such as the Download Station and Multimedia Station in the QPKG Center after downgrading the Turbo NAS firmware from the QTS 4.0.x to v3.8.x? 2017/02/17
How do I reset or change a root password for MySQL? 2017/02/17
How to hide thumbnails in the Photo Station for movie files stored in “/Multimedia/Movie”? 2017/02/17
How to recover NAS from the missing mode? 2017/02/17
Will the volume corruption or data loss occur if one or more RAID expansion enclosures are disconnected due to hardware failure, power outage, or the fallout of the SAS cable? 2017/02/17
Can I move some of the disks in one RAID expansion enclosure to another? 2017/02/17
What models will support the new Storage Manager (and storage pool, etc)? 2017/02/17
I have a Turbo NAS with RAID expansion enclosures connected. What should I do when the NAS is broken? 2017/02/17
I have a Turbo NAS with RAID expansion enclosures connected. What should I do if the RAID expansion enclosures are broken? 2017/02/17
Can I connect an expansion enclosure to a Linux/Windows server and still access the data in that expansion enclosure? 2017/02/17
A Windows computer connects to a Turbo NAS via Network to access a shared folder from an external disk ( e.g. /USBDisk1) and then accesses another shared folder from an internal disk (e.g. /Public) it causes the external disk to not be normally removed. 2017/02/17
The Turbo NAS cannot detect the hard disk drive(s) and the web GUI says that the “hard disk failed or unplugged”. 2017/02/17
The capacity of my RAID is 16TB. Why do I get an error message when trying to expand the RAID by adding new drives? 2017/02/17
My external disk has been encrypted by the Turbo NAS. Can I access the data on Windows PC? 2017/02/17
What is myQNAPcloud? What is the difference between myQNAPcloud and MyCloudNAS? 2017/02/17
If there is a hardware failure, can I put the HDDs in the replacement Turbo NAS and keep the data? 2017/02/17
If the internal disk of 1-bay NAS fails when QRAID-1 configuration is enabled, can I replace the internal disk with the eSATA or USB disk? 2017/02/17
How can I migrate from Single Disk to RAID 0/1 in TS-210/TS-212? 2017/02/17
Can I have two or more RAID volumes on my Turbo NAS? For example, RAID-1 for disk 1&2, RAID-0 for disk 3&4? 2017/02/17
What should I do if I see hard disk drive error message shown on the Turbo NAS? 2017/02/17
Why the hard drive of NAS does not go to standby mode? 2017/02/17
Why can’t I configure printer for a PC in AD domain and why do I see an authorization warning message shown? 2017/02/17
Why do my cameras not record after downgrading Surveillance Station from 5.0.1 to 5.0.0? 2017/02/17
What hard disk, printer, UPS, network camera, UPnP router, USB Wi-Fi and backup software are compatible with NAS? 2017/02/17
Does the Turbo NAS support connecting to the internet via PPPoE? 2017/02/17
What is the definition of HDD S.M.A.R.T. status, Abnormal, Normal & Good? 2017/02/17
Can I use the HDD originally installed on TS-109/209/409 series in my new NAS? 2017/02/17
Can I upgrade the memory(RAM) of my NAS? 2017/02/17
Can I connect my PC to the Tubo NAS via USB or eSATA cable to access the DATA? 2017/02/17
Why can’t I log in with a user? I already gave the user RW or RO access right. (Why can I write data on a shared folder? I already gave the user RW access right.) 2017/02/17
What version of Windows can use ODX? 2017/02/17
Which port does NFS use? Can I change the port number? 2017/02/17
What should I do if “My DDNS/Cloud Portal” displays an error message, such as “Http:8080 failed, 80 Failed/Https:443 Failed, or 8081 Failed”? 2017/02/17
How do I mount the Turbo NAS shared folders on Mac OS? 2017/02/17
What should I do if the Turbo NAS file transferring becomes very slow? 2017/02/17
What is the maximum number of Local users/groups and Domain users/groups? 2017/02/17
I use the Turbo NAS as an FTP server, but the users outside the LAN cannot access it. 2017/02/17
In File Station, filenames can contain up to 255 characters. But this file is inaccessible when using Windows. 2017/02/17
Why do the folder/file names become garbage characters after upload by FTP? 2017/02/17
If I have upgraded to the new QTS 4.0, can I still use my previous MyCloudNAS service? 2017/02/17
After I rename a folder in “File Station”, why does it not change in “Media Folder” and “Auto Transcoding Folder”? 2017/02/17
Why does a system error occur when I try to open Surveillance Station after restoring system settings? 2017/02/17
What is the default username and password? 2017/02/17
What should I do when the error message ''System has detected that your DNS server can't resolve hosts…” is shown? 2017/02/17
Why can’t I access the administration page? 2017/02/17
What is the file size limitation for transferring with Web File Manager? 2017/02/17
The Turbo NAS does not power on after I press the power button. What should I do? 2017/02/17
What should I do if there is an error sign of VPN Server (PPTP) or VPN Server (OpenVPN)? 2017/02/17
How to make your Turbo NAS more secure? 2017/02/17
Why some folders named with certain special characters cannot be unzipped after download? 2017/02/17
My Turbo NAS fails and I want to access my data urgently. When I connect the disk to my Windows PC, the file system format is unrecognizable. What can I do? 2017/02/17
How to check if the Turbo NAS is a faulty unit? 2017/02/17
Can I change the default account name, admin, to any other account name I want? 2017/02/17
How do I access my files stored on the NAS at home when I’m outside? 2017/02/17
Why do I get ''DNS server can't resolve hosts'' error when using the Turbo NAS with AD server on a closed network? 2017/02/17
When adding the Turbo NAS to AD, will the access authority of Windows be copied to the Turbo NAS? 2017/02/17
Does the Turbo NAS support remote connections directly to MySQL databases? 2017/02/17
Can I run ASP-based websites on the Turbo NAS? 2017/02/17
Why I can't use “Additional Domain Controller” to add the Turbo NAS to an Active Directory in Windows Server 2012 R2? 2017/02/17
Why can’t I login to PHPXMail with error ''You don't have permission to access /phpxmail/ on this server'' ? 2017/02/17
I forgot my user name and password for Twonky server, is there a way to reset them? 2017/02/17
Can the external subtitles be displayed by UPnP Server? 2017/02/17
My camera is not on the compatibility list, can you add it? 2017/02/17
Does Surveillance Station (Pro) support Windows Active Directory? 2017/02/17
Why does it ask me to install the CloudLink App after signing inusing myQNAPcloud ID (QID) on the myQNAPcloud website? 2017/02/17
I cannot playback some of the video file formats in the File Station. What should I do? 2017/02/17
What should I do if the app is unable to start correctly after firmware upgrade? 2017/02/17
I changed the Video Compression, Resolution, Frame Rate and Quality settings in Surveillance Station, but the settings are not the same when I check the camera's user interface. Why? 2017/02/17
Can I reduce the RAID volume capacity? 2017/02/17
Can I change the ext3 to ext4 without formatting my HDD? 2017/02/17
Why is the disk size of the Turbo NAS reduced after RAID configuration completes? 2017/02/17
Why does my Turbo NAS system log state that “File system is not clean. It is suggested that you run ‘check disk’ ”? 2017/02/17
What is the performance when I encrypt the hard drives using QNAP's AES-256 bit encryption? 2017/02/17
Why can’t the users login the Multimedia Station? Only admin user is possible? 2017/02/17
Why can‘t I see the sub-folder of Multimedia from Multimedia Station? 2017/02/17
What is the maximum media file size the multimedia station supports? 2017/02/17
If I add a Virtual Disk to my Turbo NAS, can the volume capacity be merged to the existing volume? 2017/02/17
How many iSCSI LUN(VM) does the Turbo NAS support? 2017/02/17
How can I check whether my iSCSI LUN is working? 2017/02/17
Why I can’t add hard drives in RAID 1, RAID 0 and RAID 10 on the Turbo NAS ? 2017/02/17
Can I reduce iSCSI LUN size? 2017/02/17
My download station cannot download HTTP or BT files. What is the possible reason? 2017/02/17
Why can’t I see the account list on folder permission page? 2017/02/17
What is the port number used by the Turbo NAS? 2017/02/17
Why does my quick installation page show nothing? 2017/02/17
What is the limitation of the username and password setting? 2017/02/17
Why I can’t find the Turbo NAS with Qfile on my HTC phone? 2017/02/17
Will I lose my Turbo NAS settings/data after firmware update? 2017/02/17
Is there a newer firmware available for the Turbo NAS? Do I need to install that? 2017/02/17
How do I configure port forwarding on the router for remote access to the Turbo NAS? 2017/02/17
How do I access the Turbo NAS if I do not have a DHCP server? 2017/02/17
Can I setup the Turbo NAS as a DHCP server? How can I configure it? 2017/02/17
I have connected the Turbo NAS and my PC to the same subnet. However, QNAP Finder cannot find my Turbo NAS. 2017/02/17
I forgot my Turbo NAS password! What can I do? 2017/02/17
Why does WinRAR show file names as unrecognized characters and fail to decompress files compressed with Web File Manager? 2017/02/17
Why are there mis-encoded characters in the cvs log file? 2017/02/17
Why can’t the administrator password be reset after pressing the reset button? 2017/02/17
When I save the connection log to a csv file and open it, the connection type and action are number coded. How do I know the meaning of the number? 2017/02/17
I tried to create an iSCSI LUN with 4096 bytes Sector Size in VMWare ESXi 5.5 (or earlier) and was unsuccessful. 2017/02/17
Why I can’t I download files from the Turbo NAS using Internet Explorer 9? 2017/02/17
The USB one touch copy button does not work. What should I do? 2017/02/17