Product Support Status :: QNAP

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QNAP Product Support Status

Products and related services go through different stages of their lifecycle before eventually reaching their end of life. Reasons such as new technology, market demand, and availability of parts affect the time that a product reaches the end of its lifecycle. The support and service offered will vary at different stages of the product lifecycle.

Model End of Sale date Hardware Repair
or Replacement
QTS Updates &
Maintenance
Technical Support
TDS-16489U Ongoing Full Full Ongoing
TES-3085U Ongoing Full Full Ongoing
TES-1885U Ongoing Full Full Ongoing
TVS-EC2480U-SAS-RP R2 Ongoing Full Full Ongoing
TVS-EC1680U-SAS-RP R2 Ongoing Full Full Ongoing
TVS-EC1580MU-SAS-RP R2 Ongoing Full Full Ongoing
TVS-EC1280U-SAS-RP R2 Ongoing Full Full Ongoing
TS-EC2480U R2 Ongoing Full Full Ongoing
TS-EC1680U R2 Ongoing Full Full Ongoing
TS-EC1280U R2 Ongoing Full Full Ongoing
TS-EC880U R2 Ongoing Full Full Ongoing
TVS-EC2480U-SAS-RP Ongoing Full Full Ongoing
TVS-EC1680U-SAS-RP Ongoing Full Full Ongoing
TVS-EC1580MU-SAS-RP Ongoing Full Full Ongoing
TVS-EC1280U-SAS-RP Ongoing Full Full Ongoing
TS-EC2480U Ongoing Full Full Ongoing
TS-EC1680U Ongoing Full Full Ongoing
TS-EC1280U Ongoing Full Full Ongoing
TS-EC880U Ongoing Full Full Ongoing
TS-EC1679U-SAS-RP Ongoing Full Full Ongoing
TS-EC1279U-SAS-RP Ongoing Full Full Ongoing
SS-EC2479U-SAS-RP Ongoing Full Full Ongoing
SS-EC1879U-SAS-RP Ongoing Full Full Ongoing
SS-EC1279U-SAS-RP Ongoing Full Full Ongoing
TS-EC1679U-RP Ongoing Full Full Ongoing
TS-EC1279U-RP Ongoing Full Full Ongoing
TS-EC879U-RP Ongoing Full Full Ongoing
TS-1679U-RP Ongoing Full Full Ongoing
TS-1279U-RP Ongoing Full Full Ongoing
TS-879U-RP Ongoing Full Full Ongoing
TVS-1582TU Ongoing Full Full Ongoing
TS-1673U-RP Ongoing Full Full Ongoing
TS-1673U Ongoing Full Full Ongoing
TS-1273U-RP Ongoing Full Full Ongoing
TS-1273U Ongoing Full Full Ongoing
TS-873U-RP Ongoing Full Full Ongoing
TS-873U Ongoing Full Full Ongoing
TVS-1271U-RP Ongoing Full Full Ongoing
TVS-871U-RP Ongoing Full Full Ongoing
TVS-471U-RP Ongoing Full Full Ongoing
TVS-471U Ongoing Full Full Ongoing
TS-1263U-RP Ongoing Full Full Ongoing
TS-1263U Ongoing Full Full Ongoing
TS-863U-RP Ongoing Full Full Ongoing
TS-863U Ongoing Full Full Ongoing
TS-463U-RP Ongoing Full Full Ongoing
TS-463U Ongoing Full Full Ongoing
TS-1253BU-RP Ongoing Full Full Ongoing
TS-1253BU Ongoing Full Full Ongoing
TS-853BU-RP Ongoing Full Full Ongoing
TS-853BU Ongoing Full Full Ongoing
TS-453BU-RP Ongoing Full Full Ongoing
TS-453BU Ongoing Full Full Ongoing
TS-1253U-RP Ongoing Full Full Ongoing
TS-1253U Ongoing Full Full Ongoing
TS-853U-RP Ongoing Full Full Ongoing
TS-853U Ongoing Full Full Ongoing
TS-453U-RP Ongoing Full Full Ongoing
TS-453U Ongoing Full Full Ongoing
TS-451U Ongoing Full Full Ongoing
TS-1231XU-RP Ongoing Full Full Ongoing
TS-1231XU Ongoing Full Full Ongoing
TS-831XU-RP Ongoing Full Full Ongoing
TS-831XU Ongoing Full Full Ongoing
TS-431XU-RP Ongoing Full Full Ongoing
TS-431XU Ongoing Full Full Ongoing
TS-431U Ongoing Full Full Ongoing
TS-1270U-RP 2015/07 Full Full Ongoing
TS-870U-RP 2015/07 Full Full Ongoing
TS-470U-RP 2015/07 Full Full Ongoing
TS-470U-SP 2015/07 Full Full Ongoing
TS-1269U-RP 2015/07 Full Full Ongoing
TS-869U-RP 2015/07 Full Full Ongoing
TS-469U-RP 2015/07 Full Full Ongoing
TS-469U-SP 2015/07 Full Full Ongoing
TS-421U 2015/04 Full The final firmware update is QTS 4.3.3 Ongoing
TS-420U 2015/04 Full The final firmware update is QTS 4.3.3 Ongoing
TS-412U 2014/09 Full The final firmware update is QTS 4.3.3 Ongoing
TS-859U-RP+ 2012/12 Limited The final firmware update is QTS 4.2 Ongoing
TS-859U-RP 2012/12 Limited The final firmware update is QTS 4.2 Ongoing
TS-459U-RP+/SP+ 2013/02 Limited The final firmware update is QTS 4.2 Ongoing
TS-459U-RP/SP 2011/11 Limited The final firmware update is QTS 4.2 Ongoing
TS-439U-RP/ SP 2011/04 Limited The final firmware update is QTS 4.2 Ongoing
TS-419U II 2014/01 Full The final firmware update is QTS 4.3.3 Ongoing
TS-419U+ 2012/10 Limited The final firmware update is QTS 4.3.3 Ongoing
TS-419U 2011/09 Limited The final firmware update is QTS 4.3.3 Ongoing
TS-410U 2012/06 Limited The final firmware update is QTS 4.2 Ongoing
TS-809U-RP 2013/03 Limited The final firmware update is QTS 4.2 Ongoing
TS-409U 2010/07 Limited End-of-Life Discontinued
TS-1685 Ongoing Full Full Ongoing
TVS-EC1080+ Ongoing Full Full Ongoing
TVS-EC1080 Ongoing Full Full Ongoing
TVS-EC880 Ongoing Full Full Ongoing
TS-EC1080 Pro Ongoing Full Full Ongoing
TS-EC880 Pro Ongoing Full Full Ongoing
TS-1079 Pro Ongoing Full Full Ongoing
TS-879 Pro Ongoing Full Full Ongoing
TVS-1282T3 Ongoing Full Full Ongoing
TVS-882BRT3 Ongoing Full Full Ongoing
TVS-882BR Ongoing Full Full Ongoing
TVS-1282T Ongoing Full Full Ongoing
TVS-882T Ongoing Full Full Ongoing
TVS-682T Ongoing Full Full Ongoing
TVS-1282 Ongoing Full Full Ongoing
TVS-882 Ongoing Full Full Ongoing
TVS-682 Ongoing Full Full Ongoing
TVS-882ST3 Ongoing Full Full Ongoing
TVS-882ST2 Ongoing Full Full Ongoing
TVS-871T Ongoing Full Full Ongoing
TVS-871 Ongoing Full Full Ongoing
TVS-671 Ongoing Full Full Ongoing
TVS-471 Ongoing Full Full Ongoing
TVS-873 Ongoing Full Full Ongoing
TVS-673 Ongoing Full Full Ongoing
TVS-473 Ongoing Full Full Ongoing
TVS-863+ Ongoing Full Full Ongoing
TVS-863 Ongoing Full Full Ongoing
TVS-663 Ongoing Full Full Ongoing
TS-563 Ongoing Full Full Ongoing
TVS-463 Ongoing Full Full Ongoing
TS-453Bmini Ongoing Full Full Ongoing
TS-653B Ongoing Full Full Ongoing
TS-453B Ongoing Full Full Ongoing
TS-253B Ongoing Full Full Ongoing
TS-853A Ongoing Full Full Ongoing
TS-653A Ongoing Full Full Ongoing
TS-453A Ongoing Full Full Ongoing
TS-253A Ongoing Full Full Ongoing
TBS-453A Ongoing Full Full Ongoing
TS-853 Pro Ongoing Full Full Ongoing
TS-653 Pro Ongoing Full Full Ongoing
TS-453 Pro Ongoing Full Full Ongoing
TS-253 Pro Ongoing Full Full Ongoing
TS-853S Pro
(formerly the SS-853 Pro)
Ongoing Full Full Ongoing
TS-453S Pro
(formerly the SS-453 Pro)
Ongoing Full Full Ongoing
TS-453mini Ongoing Full Full Ongoing
TS-451+ Ongoing Full Full Ongoing
TS-251+ Ongoing Full Full Ongoing
TS-451A Ongoing Full Full Ongoing
TS-251A Ongoing Full Full Ongoing
TS-851 Ongoing Full Full Ongoing
TS-651 Ongoing Full Full Ongoing
TS-451 Ongoing Full Full Ongoing
TS-251 Ongoing Full Full Ongoing
TS-451S 2016/02 Full Full Ongoing
TS-251C Ongoing Full Full Ongoing
TS-1635 Ongoing Full Full Ongoing
TS-831X Ongoing Full Full Ongoing
TS-531X Ongoing Full Full Ongoing
TS-431X Ongoing Full Full Ongoing
TS-531P 2017/02 Full Full Ongoing
TS-431P Ongoing Full Full Ongoing
TS-231P Ongoing Full Full Ongoing
TS-131P Ongoing Full Full Ongoing
TS-431+ 2017/02 Full Full Ongoing
TS-231+ 2017/02 Full Full Ongoing
TS-431 2017/02 Full Full Ongoing
TS-231 2017/02 Full Full Ongoing
TS-131 2017/02 Full Full Ongoing
TS-228 Ongoing Full Full Ongoing
TS-128 Ongoing Full Full Ongoing
TAS-268 2016/12 Full The final firmware update is QTS 4.3.2 Ongoing
TAS-168 2016/12 Full The final firmware update is QTS 4.3.2 Ongoing
TS-420-D 2016/12 Full The final firmware update is QTS 4.3.3 Ongoing
TS-112P Ongoing Full The final firmware update is QTS 4.3.3 Ongoing
IS-453S Ongoing Full Full Ongoing
HS-251+ Ongoing Full Full Ongoing
HS-251 2016/01 Full Full Ongoing
HS-210 2016/01 Full The final firmware update is QTS 4.3.3 Ongoing
HS-210-Onkyo 2016/12 Full The final firmware update is QTS 4.3.3 Ongoing
HS-210-D 2016/12 Full The final firmware update is QTS 4.3.3 Ongoing
TVS-870 2015/04 Full Full Ongoing
TVS-670 2015/04 Full Full Ongoing
TVS-470 2015/04 Full Full Ongoing
TS-870 Pro 2015/04 Full Full Ongoing
TS-670 Pro 2015/04 Full Full Ongoing
TS-470 Pro 2015/04 Full Full Ongoing
TS-870 2015/04 Full Full Ongoing
TS-670 2015/04 Full Full Ongoing
TS-470 2015/04 Full Full Ongoing
TS-869 Pro 2015/07 Full Full Ongoing
TS-669 Pro 2015/07 Full Full Ongoing
TS-569 Pro 2015/07 Full Full Ongoing
TS-469 Pro 2015/07 Full Full Ongoing
TS-269 Pro 2015/07 Full Full Ongoing
TS-269H 2016/02 Full The final firmware update is QTS 4.2 Ongoing
TS-869L 2015/07 Full Full Ongoing
TS-669L 2015/07 Full Full Ongoing
TS-569L 2015/07 Full Full Ongoing
TS-469L 2015/07 Full Full Ongoing
TS-269L 2015/07 Full Full Ongoing
IS-400 Pro 2015/07 Full Full Ongoing
TS-421 2015/07 Full The final firmware update is QTS 4.3.3 Ongoing
TS-221 2015/07 Full The final firmware update is QTS 4.3.3 Ongoing
TS-121 2015/07 Full The final firmware update is QTS 4.3.3 Ongoing
TS-420 2015/07 Full The final firmware update is QTS 4.3.3 Ongoing
TS-220 2015/07 Full The final firmware update is QTS 4.3.3 Ongoing
TS-120 2015/07 Full The final firmware update is QTS 4.3.3 Ongoing
TS-419P II 2015/01 Full The final firmware update is QTS 4.3.3 Ongoing
TS-219P II 2015/01 Full The final firmware update is QTS 4.3.3 Ongoing
TS-119P II 2015/01 Full The final firmware update is QTS 4.3.3 Ongoing
TS-212-E 2015/01 Full The final firmware update is QTS 4.3.3 Ongoing
TS-212P Ongoing Full The final firmware update is QTS 4.3.3 Ongoing
TS-412 2015/01 Full The final firmware update is QTS 4.3.3 Ongoing
TS-212 2015/01 Full The final firmware update is QTS 4.3.3 Ongoing
TS-112 2015/01 Full The final firmware update is QTS 4.3.3 Ongoing
TS-659 Pro II 2012/12 Full The final firmware update is QTS 4.2 Ongoing
TS-559 Pro II 2013/05 Full The final firmware update is QTS 4.2 Ongoing
TS-459 Pro II 2013/05 Full The final firmware update is QTS 4.2 Ongoing
TS-859 Pro+ 2013/06 Limited The final firmware update is QTS 4.2 Ongoing
TS-659 Pro+ 2012/09 Limited The final firmware update is QTS 4.2 Ongoing
TS-559 Pro+ 2013/04 Limited The final firmware update is QTS 4.2 Ongoing
TS-459 Pro+ 2013/03 Limited The final firmware update is QTS 4.2 Ongoing
TS-259 Pro+ 2013/05 Limited The final firmware update is QTS 4.2 Ongoing
TS-859 Pro 2012/02 Limited The final firmware update is QTS 4.2 Ongoing
TS-659 Pro 2011/04 Limited The final firmware update is QTS 4.2 Ongoing
TS-559 Pro 2011/07 Limited The final firmware update is QTS 4.2 Ongoing
TS-459 Pro 2012/12 Limited The final firmware update is QTS 4.2 Ongoing
TS-259 Pro 2011/06 Limited The final firmware update is QTS 4.2 Ongoing
TS-439 Pro II+ 2012/12 Limited The final firmware update is QTS 4.2 Ongoing
TS-239 Pro II+ 2012/05 Limited The final firmware update is QTS 4.2 Ongoing
TS-439 Pro II 2012/02 Limited The final firmware update is QTS 4.2 Ongoing
TS-239 Pro II 2012/07 Limited The final firmware update is QTS 4.2 Ongoing
TS-639 Pro 2010/08 Limited The final firmware update is QTS 4.2 Ongoing
TS-439 Pro 2011/04 Limited The final firmware update is QTS 4.2 Ongoing
TS-239 Pro 2011/06 Limited The final firmware update is QTS 4.2 Ongoing
SS-839 Pro 2013/10 Limited The final firmware update is QTS 4.2 Ongoing
SS-439 Pro 2013/09 Limited The final firmware update is QTS 4.2 Ongoing
TS-419P+ 2012/10 Limited The final firmware update is QTS 4.3.3 Ongoing
TS-219P+ 2012/09 Limited The final firmware update is QTS 4.3.3 Ongoing
TS-119P+ 2012/09 Limited The final firmware update is QTS 4.3.3 Ongoing
TS-419P 2011/09 Limited The final firmware update is QTS 4.3.3 Ongoing
TS-219P 2011/10 Limited The final firmware update is QTS 4.3.3 Ongoing
TS-219 2010/05 Limited The final firmware update is QTS 4.3.3 Ongoing
TS-119 2013/08 Limited The final firmware update is QTS 4.3.3 Ongoing
TS-410 2013/09 Limited The final firmware update is QTS 4.2 Ongoing
TS-210 2012/10 Limited The final firmware update is QTS 4.2 Ongoing
TS-809 Pro 2012/12 Limited The final firmware update is QTS 4.2 Ongoing
TS-509 Pro 2012/04 Limited The final firmware update is QTS 4.2 Ongoing
TS-409 Pro 2011/07 Limited End-of-Life Discontinued
TS-409 2011/02 Limited End-of-Life Discontinued
TS-209 Pro II 2010/06 Limited End-of-Life Discontinued
TS-109 Pro II 2010/06 Limited End-of-Life Discontinued
TS-209 II 2010/06 Limited End-of-Life Discontinued
TS-109 II 2010/06 Limited End-of-Life Discontinued
TS-209 Pro 2010/05 Limited End-of-Life Discontinued
TS-109 Pro 2010/05 Limited End-of-Life Discontinued
TS-209 2010/05 Limited End-of-Life Discontinued
TS-109 2010/05 Limited End-of-Life Discontinued
TS-201 2009/07 Limited End-of-Life Discontinued
TS-101 2009/08 Limited End-of-Life Discontinued
TS-100 2009/07 Limited End-of-Life Discontinued
REXP-1620U-RP Ongoing Full N/A Ongoing
REXP-1220U-RP Ongoing Full N/A Ongoing
REXP-1600U-RP Ongoing Full N/A Ongoing
REXP-1200U-RP Ongoing Full N/A Ongoing
REXP-1000 Pro Ongoing Full N/A Ongoing
TX-800P Ongoing Full N/A Ongoing
TX-500P Ongoing Full N/A Ongoing
UX-1200U-RP Ongoing Full N/A Ongoing
UX-800U-RP Ongoing Full N/A Ongoing
UX-800P Ongoing Full N/A Ongoing
UX-500P Ongoing Full N/A Ongoing
QG-103N 2016/12 Full Ongoing Ongoing
NMP-1000P 2014/12 Limited End-of-Life Discontinued
NMP-1000 2013/12 Limited End-of-Life Discontinued
  • End-of-sale date: The last date to order the product through QNAP channels. The product is no longer for sale from this date.
  • End-of-life: This indicates that a product is obsolete. Once obsolete, the product is not sold, manufactured, improved upon, repaired, maintained, or supported.
  • Hardware repair or replacement status:
    • Full: Repair & replacement are available.
    • Limited: Some of the components are still available from the QNAP Accessories Store. If not, you can contact our Technical Support.
    • End-of-Life: The product is no longer supported.
  • QTS Updates & Maintenance Status:
    • Full: The products have complete technical and maintenance support from our expert engineers.
    • Limited: QNAP will offer critical security fixes.
    • End-of-Life: The product is no longer supported.
  • Technical support status:
    • Ongoing: The products have complete technical and maintenance support from our expert engineers.
    • Discontinued: The product is no longer supported.

The EOL (end-of-life) announcement will be preceded by an EOS (end-of-sale) announcement. Once a product has reached the EOS date, you can continue using the product within the terms of the product use agreement, but the support options may be limited in the interim period between EOS and EOL. After the EOL date, there may still be historical information in online tutorials, FAQ, download centers or other online resources, but direct product service and support will not be supported and the aforementioned information will be provided on an "as-is" basis. QNAP reserves the right to discontinue applicable service programs.

QNAP encourages all customers to visit this page regularly as it contains useful information regarding QNAP's end-of-life program and also about the status of their own products.

Archived Products

The following models have reached EOS (end-of-sale) status and will no longer be made available for sale from QNAP. These products may be not supported by QNAP’s future firmware or services. For more information or assistance, please contact us via our Helpdesk.

Full
 

1-Bay

2-Bay

4-Bay

5-Bay

6-Bay

8-Bay

10-Bay

12-Bay

16-Bay

18-Bay

24-Bay