My TR-002/TR-004 cannot be detected. How do I check if it is broken?

Last modified date: 2024-03-05

Applicable Products

TR-002

TR-004

Details

Ensure that there is at least one drive installed in the TR device.
Use another USB-C cable to connect the TR device to your PC/Mac/NAS.
Connect the TR device to another USB port on your PC/Mac/NAS.
Test if the TR device can be detected by another PC/Mac/NAS.
Power off the TR device, remove all the drives (remember to note their original positions), and install a spare working drive in the TR device. Power on and connect it to your PC/Mac/NAS.

If your problem persists, please contact QNAP Customer Service.

Note

If the TR device can be detected by QNAP External RAID Manager, please provide logs when contacting QNAP Customer Service.

Was this article helpful?

Yes. No.

24% of people think it helps.

Please tell us how this article can be improved:

The article is missing important information
The article's solutions do not work
The article is too complicated
The article contains incorrect information
The article is out-of-date

If you want to provide additional feedback, please include it below.

If you want to provide additional feedback, please include it below.