My mobile apps no longer connect to my QNAP devices via myQNAPcloud Link after February 29, 2024. How to fix this issue?

Last modified date: 2024-06-05

Applicable Products

iOS & Android mobile apps
QNAP Utilities
myQNAPcloud Link
QTS 4.3.3 or later

Symptom

Some users may encounter an issue where their mobile apps or utilities can no longer remotely access the NAS via myQNAPcloud Link after February 29, 2024.

Solution

To fix this issue, update your myQNAPcloud Link, QNAP mobile apps and utilities to their latest versions.

To update myQNAPcloud Link, go to the App Center on the NAS.
To update your mobile apps, go to the Apple App Store or Google Play Store on your mobile device.
To update QNAP Utilities, visit QNAP Utilities.

We have enhanced our device connection mechanisms. Users need to update their software on both the server side and the client side to apply the changes. This update is essential for ensuring optimal performance, system security, and long-term compatibility for your QNAP devices.

We strongly recommend performing updates at your earliest convenience to avoid any service disruptions. If you encounter any issues during the update process or have further questions, contact QNAP customer service for further assistance.

Note

You need to update myQNAPcloud Link to 2.4.52 (or later), which requires QTS 4.3.3 (or later).

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