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FAQ

Why is my dashboard empty while recordings are still uploading to myQNAPcloud Surveillance?

Last modified date: 2025-10-28

Applicable products

myQNAPcloud Surveillance
QVR Surveillance 3.0.0 or later versions

Details

If you cannot see any of your assets such as servers and Backup Channel & Type in myQNAPcloud Surveillance while keep seeing new recordings being uploaded in the recording viewer tab (the fourth tab from the top of the side menu), it could result from the misbehavior of the QVR Surveillance agent.

Solution

Reinitiate the QVR Surveillance agent with any of the following actions:

Stop QVR Surveillance from APP Center, then start it again.
Reboot your device.

Further reading

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