Why Does Qremote Stop Working After Updating HD Station?
Last modified date:
2026-05-26
Applicable Products
- HD Station version 4.2.22 or later
- Qremote mobile app
- HybridDesk Station (HD Station)
- QTS / QuTS hero
Background
Starting with HD Station 4.2.22, Qremote functionality is disabled by default for security reasons. Users upgrading HD Station may find that the Qremote app cannot connect until it is manually re-enabled.
Symptom
- Qremote cannot connect to HD Station after the update
- A security notice appears:
“Security Update: Qremote Service Disabled by Default”
- Remote control from the Qremote app does not work
Root Cause
To enhance security, QNAP changed the default setting so that Qremote is disabled by default in HD Station 4.2.22 and later. Users need to manually re-enable the feature.
Solution
Follow these steps to restore Qremote functionality:
Step 1: Enable Remote Desktop in QTS
- Log in to QTS as an administrator
- Go to Control Panel > Applications > HDMI™ Display Applications
- Click Settings
- Enable Remote Desktop
- Click Apply, then enter HD Station by clicking Click here to open
Step 2: Enable Qremote in HD Station
- Open Settings inside HD Station
- Go to the General tab
- Check Enable Qremote
- Save changes
Step 3: Reconnect Using Qremote
- Launch the Qremote app on your mobile device
- Reconnect to your NAS
- Remote control should now work normally
Recommendation
For security purposes, QNAP recommends using Qremote only on trusted local networks.
