What should I do if my NAS encounters error code FW013 during a firmware update?
Last modified date:
2025-10-20
Applicable Products
QNAP NAS devices running QTS or QuTS hero firmware.
Explanation
Error code FW013 indicates a flash memory read/write failure. This issue may prevent the firmware from being updated successfully and can affect the normal operation of your NAS.
Recommendation
- If you encounter error code FW013 during a firmware update, QNAP recommends that you contact your local support center or authorized reseller for repair services. This ensures your device receives proper inspection and service by qualified personnel.
- If your NAS is still accessible, back up your important data immediately to prevent potential data loss.
- Prepare your device information (model number, serial number, firmware version, and a description of the issue) before contacting support.
Reminder: Do not attempt to repair the hardware or re-flash the firmware yourself, as this may cause further issues or void your warranty.
