How do I enable biometric authentication in Qfile Pro?

Applicable Products

Qfile Pro iOS 4.5.3 and later, Qfile Pro Android 4.5.1 and later

Overview

Biometric authentication in Qfile Pro allows you to quickly authenticate your QNAP ID with Qfile Pro without having to enter your QNAP ID and password. If you access your QNAP devices via your QNAP ID, then biometric authentication streamlines and simplifies the authentication process for you.

To use biometric authentication in Qfile Pro, biometric features must be enabled in the system settings of your Android or iOS device. Qfile Pro supports the following biometric authentication methods:

• Face recognition
• Fingerprint recognition

How to enable biometric authentication in Qfile Pro

To enable biometric authentication in Qfile Pro, perform the following steps:

1. Enable the desired biometric features in the system settings of your mobile device. For more specific instructions, see the links provided below.
   
   Note

   Availability of biometric features depends on your device model and operating system. For the latest supported models and setup instructions, please refer to your device manufacturer’s documentation.
   1. For Apple devices (iOS):
      1. Fingerprint recognition (Touch ID): Use Touch ID on iPhone and iPad
      2. Face recognition (Face ID): Use Face ID on your iPhone or iPad Pro
         
         Tip

         To verify your iPhone or iPad supports Face ID, see iPhone and iPad models that support Face ID.
   2. For Samsung devices (Android):
      1. Fingerprint recognition: Set up and use the fingerprint sensor on your Galaxy phone
      2. Face recognition: Use Facial recognition security on a Galaxy phone or tablet
   3. For Google devices (Android):
      1. Fingerprint recognition: How to unlock your Pixel phone with your fingerprint
      2. Face recognition: Unlock your Pixel phone with your face 
2. Open Qfile Pro.
3. Log into your QNAP ID if you are not already logged in with your QNAP ID.
   1. Go to Settings.
   2. Tap Manage QNAP ID.
   3. Follow the remaining steps to login with your QNAP ID.
4. Go to Settings > Manage QNAP ID.
5. Locate your QNAP ID and tap it.
6. Tap the Biometric authentication toggle to enable it.
7. Follow the remaining steps to enable biometric authentication. 

Troubleshooting

If you are unable to successfully enable biometric authentication in Qfile Pro, ensure that you have met the following requirements and try again:

• Biometric features have been enabled in the system settings of your device.
• Biometric permissions have been granted to the Qfile Pro app (iOS only).
• You have logged in to your QNAP ID in Qfile Pro.

If your device has Face Recognition enabled, but Qfile Pro cannot detect this feature:

• Possible Cause: Some Android devices use custom facial recognition designs that do not fully comply with Android standards, which Qfile Pro relies on. As a result, Qfile Pro may not be able to successfully communicate with these devices.
• Solution: If you encounter this issue, we recommend enabling Fingerprint Recognition instead, which tends to follow Android standards more closely and is thus more reliable. Qfile Pro is usually more compatible with this authentication method.