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FAQ

Issue with shutdown machines

Last modified date: 2020-10-15

Applied models:

All NAS Series

Applied Firmware:

4.4.3 or latest

Please run hardware test procedure to confirm whether there is any hardware problem:

Please confirm 2 parts:

Do you have the original RAM?
Do you have the original power cord?

Then follow these steps to test and monitor what it shows /sounds

1. Turn off the NAS

2. Remove all hard drives from NAS and devices (ex usb, etc ..)

3. Turn on the NAS without any hard drives- do you hear a short beep

after 10-15 seconds?

Yes ⇒ please go to next step, No => maybe there is hardware issue

4. After 3-5 minutes you should hear another beep, do you hear the

second beep?

Yes => please go to next step , No => maybe firmware (on MB) issue

5. Open Qfinder Pro, select your NAS.

6. Insert the hard drives again.

If the machine would start up to step 6 ,the hardware problem would be rare and please contact local support’s help to check more detail.

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