What should I do if Malware Remover detects malware?
Zuletzt geändertes Datum
2022-06-24
Applicable Products:
- Malware Remover
If the Malware Remover detects the malware, follow the procedures below:
- Login QTS as an administrator
- Open Malware Remover
- Click Event logs to view the filtered Malware Remover logs in Qulog Center.
- Select severity level to Warning and Error
- Follow the instructions in the Event logs.
Note: Since different malware affects the NAS differently, the instructions could be entirely different.
Following is one of the example:
- Message: [Malware Remover] Removed the detected malware: MR2101
- Message: [Malware Remover] The system automatically disabled the phpMyAdmin tool to prevent another attack. Go to"Control Panel >Applications > SQL Server to create a stronger root password.
- Message: [Malware Remover] Disable the webserver in "Control Panel >Applications > Web Server" to prevent web shell implants on the device.
- Message: [Malware Remover] Go to the myQNAPcloud app and perform the following tasks to secure the device: (1) Deselect "Enable UPnP port forwarding" in Auto Router Configuration. (2) Deselect unimportant NAS services in Publish Services. (3) Set "Device access control" to private in Access Control.
Für weitere Unterstützung fragen Sie andere Anwender und QNAP-Experten in der Community. Zur QNAP Community
