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Why can't my NAS drives enter standby mode?

Hvorfor kan mine NAS-drev ikke gå i standbytilstand?

Last modified date: 2025-12-16

Applicable Products

QTS

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Solutions

This section provides step-by-step instructions to diagnose why your NAS drives fail to enter standby mode. If Solution 1 does not resolve the issue, proceed to Solution 2 for advanced analysis.

Solution 1: Disable Services and Apps

Many built-in services and apps on your NAS may prevent your drives from entering standby mode due to routine system access. Check the following list and disable unnecessary apps and services. Before you proceed, ensure that you have enabled disk standby mode following the steps below.

Log in to your NAS as an administrator.
Open Control Panel.
Go to System > Hardware.
Select Enable disk standby mode: The status LED will turn off if there is no access within.
Click Apply.

Important

While standby mode reduces power consumption, frequent spin-ups and spin-downs cause more wear and tear compared to constant spinning. This poses a risk to disk health. Therefore, we recommend setting a power schedule instead of using standby mode. For instructions, see the "Configuring the Power Schedule" section in the QTS User Guide.

Disable NAS Built-in Services

Disabling certain NAS built-in services can help prevent excessive network activity and allow your drives to enter standby mode.

Disable UPnP Port Forwarding
1. Log in to your NAS.
2. Open myQNAPcloud.
3. Click on the top right corner.
  A warning message appears.
4. Click OK.
5. Select Auto Router Configuration.
6. Disable the UPnP Port Forwarding toggle switch.
Disable Microsoft Networking
1. Log in to your NAS.
2. Open Control Panel.
3. Go to Network & File Services > Win/Mac/NFS/WebDAV.
4. Deselect Enable file services for Microsoft Networking (SMB).
Disconnect Unnecessary Devices
Disconnect devices that do not require frequent access to your NAS.
Disable DMZ and Port Forwarding
Disable Demilitarized Zone (DMZ) and port forwarding on your router or firewall if your NAS is connected to the internet. These settings expose your NAS to unsolicited access, compromising NAS security.
Remove Mapped Shared Folders
Remove mapped shared folders on computers that are constantly accessing your NAS.
Use a Wired Ethernet Connection
Connect your NAS to the network using an Ethernet cable instead of a USB Wi-Fi dongle.
Complete Indexing and Thumbnail Generation
When you upload data, your NAS indexes files and generates media thumbnails. This may take some time, depending on the number of files, and the drives remain active during the process.

Disable QNAP Apps

If you suspect the following apps are causing issues, disable them in App Center. Refer to the descriptions provided to determine which apps should be disabled. For instructions, see the "Enabling or Disabling an App" section in the QTS User Guide.

AMIZcloud Agent: Routinely collects system resources, status and performance data.
Container Station: Check if containers are running. If running, they keep your drives active
Download Station: Check if Download Station or are running download or upload tasks. If running, they keep your drives active.
DA Drive Analyzer: Regularly collects disk health information.
HDP for SaaS: Routinely accesses cloud services to synchronize and back up cloud data.
Helpdesk
HybridMount: File Cloud Gateway routinely accesses cloud services to synchronize files.
HBS 3 Hybrid Backup Sync
Multimedia Console
Media Streaming add-on
Notes Station 3
NetBak Replicator: Routinely searches for your NAS on the network.
OceanKTV: Routinely synchronizes recommended playlists with online databases.
Q'center Agent: Routinely collects disk health and monitoring information.
Q'center Server: Routinely stores information sent from your NAS.
QuFirewall
QmailAgent: Routinely accesses and checks email accounts to synchronize and back up emails.
Virtualization Station: Check if virtual machines are running. If running, they keep your drives active
Qfinder Pro: Routinely searches for your NAS on the network.
QVPN Service
Security Center: Includes Security Advisory, which notifies you of new security advisories when logging into the NAS, and Unusual File Activity Monitoring, which monitors unusual file behaviors. If enabled, these features may keep your drives active.

Disable Third-Party Apps

Disable the following third-party apps in App Center. For instructions, see the "Enabling or Disabling an App" section in the QTS User Guide.

P2P Apps
Mattermost
McAfee Antivirus
Plex Media Server

Solution 2: Analyze File Modifications

If disabling services and apps does not resolve the issue, you can use the following steps to identify the specific app that prevents your hard drives from spinning down.

Access your NAS via SSH. For instructions, see this tutorial.
Execute the following command in the terminal.
```
cd /dev/shm; wget https://eu1.qnap.com/Storage/tsd/utility/standby_debug.sh -O standby_debug.sh ; sudo sh standby_debug.sh
```
The SSH terminal displays a list of the most recently modified files on your NAS. The file that appears at the bottom of the list might be what prevents your NAS from entering standby mode.
Verify the status LED on your NAS turns off after the terminal output stops updating. This indicates the drive has successfully entered standby mode.
Open File Station 5 on your NAS.
Click the Public folder on the left panel.
Right-click the newly created standby test log.
Select Download.
Open the downloaded standby test log.
Examine the lines indicating "Last file modification". See the following for an example.
Last file modification: Wed Mar 9 15:15:46 2022/share/CACHEDEV1_DATA/.qpkg/Qcenter/qnap-cms/var/log/rrd_pregen.log.
This indicates that Q'center performed a write operation, preventing the disk from spinning down.
Disable the app identified in the file path. For instructions, see the "Enabling or Disabling an App" section in the QTS User Guide.

Anvendelige produkter

QTS

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Løsninger

Dette afsnit giver trin-for-trin instruktioner til at diagnosticere, hvorfor dine NAS-drev ikke går i standby-tilstand. Hvis løsning 1 ikke løser problemet, fortsæt til løsning 2 for avanceret analyse.

Løsning 1: Deaktiver tjenester og apps

Mange indbyggede tjenester og apps på din NAS kan forhindre dine drev i at gå i standby-tilstand på grund af rutinemæssig systemadgang. Tjek følgende liste og deaktiver unødvendige apps og tjenester. Før du fortsætter, skal du sikre dig, at du har aktiveret disk standby-tilstand ved at følge nedenstående trin.

Log ind på din NAS som en administrator.
Åbn Kontrolpanel.
Gå til System > Hardware.
Vælg Aktiver disk standby-tilstand: Status-LED'en slukker, hvis der ikke er adgang inden for.
Klik på Anvend.

Vigtigt

Mens standby-tilstand reducerer strømforbruget, forårsager hyppige op- og nedspinninger mere slid end konstant spinning. Dette udgør en risiko for diskens sundhed. Derfor anbefaler vi at indstille en strømplan i stedet for at bruge standby-tilstand. For instruktioner, se afsnittet "Konfigurering af strømplanen" i QTS Brugervejledning.

Deaktiver NAS indbyggede tjenester

Deaktivering af visse indbyggede NAS-tjenester kan hjælpe med at forhindre overdreven netværksaktivitet og tillade dine drev at gå i standby-tilstand.

Deaktiver UPnP Port Forwarding
1. Log ind på din NAS.
2. Åbn myQNAPcloud.
3. Klik på i øverste højre hjørne.
  En advarselsmeddelelse vises.
4. Klik på OK.
5. Vælg Auto Router-konfiguration.
6. Deaktiver UPnP Port Forwarding tænd/sluk-knappen.
Deaktiver Microsoft Netværk
1. Log ind på din NAS.
2. Åbn Kontrolpanel.
3. Gå til Netværk og filtjenester > Win/Mac/NFS/WebDAV.
4. Fravælg Aktivér filtjenester for Microsoft Netværk (SMB).
Afbryd unødvendige enheder
Afbryd enheder, der ikke kræver hyppig adgang til din NAS.
Deaktiver DMZ og Port Forwarding
Deaktiver Demilitarized Zone (DMZ) og port forwarding på din router eller Firewall, hvis din NAS er tilsluttet internettet. Disse indstillinger udsætter din NAS for uønsket adgang og kompromitterer NAS-sikkerheden.
Fjern kortlagte delte mapper
Fjern kortlagte delte mapper på computere, der konstant tilgår din NAS.
Brug en kablet Ethernet-forbindelse
Tilslut din NAS til netværket ved hjælp af et Ethernet-kabel i stedet for en USB Wi-Fi-dongle.
Færdiggør indeksering og miniaturegenerering
Når du uploader data, indekserer din NAS filer og genererer medieminiaturer. Dette kan tage noget tid, afhængigt af antallet af filer, og drevene forbliver aktive under processen.

Deaktiver QNAP Apps

Hvis du mistænker, at følgende apps forårsager problemer, skal du deaktivere dem i App Center. Se de medfølgende beskrivelser for at afgøre, hvilke apps der skal deaktiveres. For instruktioner, se afsnittet "Aktivering eller deaktivering af en app" i QTS Brugervejledning.

AMIZcloud Agent: Indsamler rutinemæssigt systemressourcer, status og ydelsesdata.
Container Station: Tjek om containere kører. Hvis de kører, holder de dine drev aktive
Download Station: Tjek om Download Station kører download- eller uploadopgaver. Hvis de kører, holder de dine drev aktive.
DA Drive Analyzer: Indsamler regelmæssigt diskens sundhedsinformation.
HDP for SaaS: Tilgår rutinemæssigt cloud-tjenester for at synkronisere og sikkerhedskopiere cloud-data.
Helpdesk
HybridMount: Filsky-gateway tilgår rutinemæssigt cloud-tjenester for at synkronisere filer.
HBS 3 Hybrid Backup Sync
Multimedia Console
Media Streaming add-on
Notes Station 3
NetBak Replicator: Søger rutinemæssigt efter din NAS på netværket.
OceanKTV: Synkroniserer rutinemæssigt anbefalede playlister med online databaser.
Q'center Agent: Indsamler rutinemæssigt diskens sundhed og overvågningsinformation.
Q'center Server: Gemmer rutinemæssigt information sendt fra din NAS.
QuFirewall
QmailAgent: Tilgår og tjekker rutinemæssigt email-konti for at synkronisere og sikkerhedskopiere emails.
Virtualization Station: Tjek om virtuelle maskiner kører. Hvis de kører, holder de dine drev aktive
Qfinder Pro: Søger rutinemæssigt efter din NAS på netværket .
QVPN Service
Sikkerhedscenter: Inkluderer Security Advisory, som giver dig besked om nye sikkerhedsråd ved login på NAS, og Unusual File Activity Monitoring, som overvåger usædvanlige filaktiviteter. Hvis aktiveret, kan disse funktioner holde dine drev aktive.

Deaktiver tredjepartsapps

Deaktiver følgende tredjepartsapps i App Center. For instruktioner, se afsnittet "Aktivering eller deaktivering af en app" i QTS Brugervejledning.

P2P-apps
Mattermost
McAfee Antivirus
Plex Media Server

Løsning 2: Analyser filændringer

Hvis deaktivering af tjenester og apps ikke løser problemet, kan du bruge følgende trin til at identificere den specifikke app, der forhindrer dine harddiske i at gå i dvale.

Få adgang til din NAS via SSH. For instruktioner, se dette tutorial.
Udfør følgende kommando i terminalen.
```
cd /dev/shm; wget https://eu1.qnap.com/Storage/tsd/utility/standby_debug.sh -O standby_debug.sh ; sudo sh standby_debug.sh<br>
```
SSH-terminalen viser en liste over de senest ændrede filer på din NAS. Filen, der vises nederst på listen, kan være det, der forhindrer din NAS i at gå i standbytilstand.
Bekræft, at status-LED'en på din NAS slukker, efter terminaloutputtet stopper med at opdatere. Dette indikerer, at drevet er gået i standbytilstand.
Åbn File Station 5 på din NAS.
Klik på Offentlig mappe i venstre panel.
Højreklik på den nyoprettede standby-testlog.
Vælg Download.
Åbn den downloadede standby-testlog.
Undersøg linjerne, der angiver "Sidste filændring". Se følgende for et eksempel.
Sidste filændring: Ons Mar 9 15:15:46 2022/share/CACHEDEV1_DATA/.qpkg/Qcenter/qnap-cms/var/log/rrd_pregen.log.
Dette indikerer, at Q'center udførte en skriveoperation, der forhindrede disken i at gå i dvale.
Deaktiver den app, der er identificeret i filstien. For instruktioner, se afsnittet "Aktivering eller deaktivering af en app" i QTS Brugervejledning.

Yderligere læsning

Kan NAS styre eksterne HDD'er standbytilstand?

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