My TR-002/TR-004 cannot be detected. How do I check if it is broken?
Datum poslední úpravy:
2024-03-05
Applicable Products
TR-002
TR-004
Details
- Ensure that there is at least one drive installed in the TR device.
- Use another USB-C cable to connect the TR device to your PC/Mac/NAS.
- Connect the TR device to another USB port on your PC/Mac/NAS.
- Test if the TR device can be detected by another PC/Mac/NAS.
- Power off the TR device, remove all the drives (remember to note their original positions), and install a spare working drive in the TR device. Power on and connect it to your PC/Mac/NAS.
If your problem persists, please contact QNAP Customer Service.
Note
If the TR device can be detected by QNAP External RAID Manager, please provide logs when contacting QNAP Customer Service.
