- What RAID modes do we support?
QNAP Supports RAID 0,1,5,6,10, 5+hotspare, 6+hotspare, and 10+hotspare. For more information on RAID please follow this link http://www.qnap.com/useng/index.php?lang=en-us&sn=1035
- What kind RAID is use for the NAS?
Our RAID is software RAID, and hardware RAID is not supported. Our software RAID uses the Marvell SATA controller and Intel CPU to give our NAS devices fast performance levels. Our performance matches or beats the performance levels commonly found through hardware RAID.
- What type of Hard Drives do we support?
QNAP NAS devices do not come with any hard drives and there is no specific QNAP hard drive. Almost every device supports both 2.5" or 3.5" SATA and SSD drives. Currently the largest hard drive capacity available is 4 TB , so the TS-EC1679U-RP can support 64 TB of storage.
Please check our compatibility list to see a list of supported drives http://www.qnap.com/useng/index.php?lang=en-us&sn=4085
In addition our TS-x69 series and TS-x79 series supports 6 Gb/s natively.
- What's the difference between your TS-xxx and VS-xxx product lines?
TS stands for Turbo Station, and this is our NAS product line. These devices is for people that want to have a centralized storage to backup and file share data. All of our NAS devices come with the exact same software so you could use all the business ready feature along with any media features too.
For more information on our NAS product line please refer to this link http://www.qnap.com/useng/index.php?lang=en-us&sn=1023
VS stands for Viostor, and this is our NVR product line. This product line is for people that are looking for a full fledge surveillance product line. Each of these devices already comes with camera licenses and advance surveillance features.
For more information on our NVR please visit this link http://www.qnapsecurity.com/
- Do you support SAS drives?
Currently our units do not support SAS drives, but we will be supporting SAS drives. Please check our website or email firstname.lastname@example.org to be added on to our email list for the most up to date information on our products.
- Price of each NAS rang of your products? (home/business)
Our product price range varies depending on the unit that you choose. For tower units they are generally around $1000 and below. For our enterprise rackmount series with Dual Core Intel i3 or Quad Core Intel Xeon CPU with 10 GbE ready option is around $2000-$5000.
- Where can I purchase QNAP NAS Products?
Please click on this link to find a list of our Authorized Distributor and Resellers http://www.qnap.com/useng/index.php?lang=en-us&sn=3315&c=177&sc=495. In addition if you need more support on our products please email us at email@example.com
- What kind of file systems is supported by the NAS?
The NAS natively supports EXT3 and EXT4.
For external drives our NAS supports NTFS, HSFP+, EXT 3, EXT 4, FAT32.
- What are the USB ports used for?
We support both USB 3.0 and USB2.0 on the front and back of the unit. These ports are used for external hard drives, UPS, wifi dongle, USB camera, USB mouse, USB keyboard, and USB Speaker.
In addition you can schedule RTRR backup to the external drive, so that you can have a hard copy of your data always with you. A printer server can be created so everyone on your network can print from the same printer.
Please refer to this link for compatibility http://www.qnap.com/useng/index.php?lang=en-us&sn=4087
- How much noise does the NAS make?
The noise level depends on each unit, but generally all of our units are quite during standby mode. All NAS comes with a smart fan application so you can control when the fan turns on for example turn on at a specific temperature.
DB levels are located on our website for each product under hardware section.
- If we run out of storage capacity for the NAS what are our options?
There is a RAID capacity expansion feature that allows you to remove your HDD one by one and replace the smaller capacity to a larger capacity. Please refer to this link for more information http://www.qnap.com/useng/index.php?lang=en-us&sn=3362
We also have a system migration feature that allows you take out your hard drives and move to another unit with same number of bays or more. For system migration the order that you place your drives will not affect your data. For more information on system migration please refer to this link: http://www.qnap.com/useng/index.php?lang=en-us&sn=1045
Our NAS devices also come with USB ports and e-SATA port for you to backup your data too. Please refer to this link for compatible external storage devices http://www.qnap.com/useng/index.php?lang=en-us&sn=4087
Finally through iSCSI you can create multiple virtual disk drives on your network and access these virtual disk drives through your NAS. Please refer to this link for more information http://www.qnap.com/useng/index.php?lang=en-us&sn=3376
- Can you directly connect the NAS to a computer via USB or e-SATA?
No, our products are Network Attached Storage (NAS). We are not a Direct Attached Storage (DAS), and the only way to access directly to the NAS would be through the network ports either through the 1GbE port or 10 GbE port. The USB and e-SATA ports are reserved for storage expansion.
- Do you have dual controllers?
Currently all of our NAS devices do not come with dual controllers. This feature is on our road map and we are working on dual controller NAS. For immediate solution, please refer to our system migration feature. This feature allows you to remove hard drives from one QNAP NAS and into another QNAP NAS. There is almost no downtime or rebuild time.
Please refer to this link for more information on system migration http://www.qnap.com/useng/index.php?lang=en-us&sn=1054
- Which NAS units are the most up to date and current?
For the most up to date units please check our website at www.qnap.com. All units that are listed is available on the market. All units under archive are no longer available on the market, but firmware updates will be supported for most of the units.
- What's the difference between TS-x69Pro and TS-x69L?
TS-x69 Pro series support SATA III HDD (6Gb/s), lockable tray, and has a LCD screen. Both the TS-x69 Pro and TS-x69L uses the Intel® Atom™ 2.13 GHz Dual-core Processor except for the TS-269L. The TS-269 L uses the Intel® Atom™ 1.86 GHz Dual-core Processor.
- What is the warranty terms and support terms for the QNAP device?
For all QNAP Products:
- The NAS and NVR series products carry 2 years limited warranty for all units purchased after August 1st 2010, and 1 year limited warranty purchased before August 1st 2010.
- The NMP series products carry 1 year limited warranty.
- The TS-x79 series products carry 3 years limited warranty.
Please follow this link to see what the QNAP warranty covers http://www.qnap.com/useng/index.php?lang=en-us&sn=7999
QNAP tech support is life time and our tech support will assist you with any questions you may have on our products. Please click on this link to see the call in number for your region http://www.qnap.com/useng/index.php?lang=en-us&sn=891
- Do you provide onsite support?
Currently we do not provide onsite support. Please email firstname.lastname@example.org if you have further inquiries on support.
- How many watts does the NAS take up?
The energy consumption of our NAS depends on the unit. The following figures are an estimate of energy consumption without hard drives. Please note that each hard drive generally uses around 8-10 watts.
For our Entry Level Enterprise units with Dual Core Intel i3 processor or Quad Core Intel Xeon Processor the units use around 70 watts.
For our SMB units that use the Intel® Atom Processor the unit uses around 10 watts.
For our Home series units that use the Marvell Arm Processor the units use around 2 watt.
- Can I stream movies and music through the QNAP NAS or my home media setup? Can I also share photos through the QNAP software and my social media sites?
Yes, the QNAP NAS can be easily used as a full fledge media server to stream music or videos. This can either be done directly with the QNAP Video Station and the QNAP Photo Station. In addition our NAS device can also be easily integrated into your home multimedia setup. A iTunes server can also be created so all music in the NAS will show up on all computers on your network with iTunes.
In addition a link can be create by the NAS so that you can share a specific folder or photo with your family or friends. This link can be shared on to your social media sites such as Facebook, Myspace, Twitter, and etc.
Please refer to this link for more information on media capabilities http://www.qnap.com/useng/index.php?sn=1128&lang=en-us
- What mobile apps does QNAP have?
Currently we offer 3 different mobile apps that's fully compatible with iOS devices (iPhone, iPad, iTouch) and Android devices.
- QMobile: An application for you to stream music, digital pictures, and videos from your QNAP NAS servers and play the files directly on your devices.
- QFile: Browse, upload, manage, and share files on your NAS.
- QManager: Monitor the system status and system services from your mobile devices.
All mobile apps can be found in the Apple App Store and Android Apps on Google Play. For more information please click on the link http://www.qnap.com/useng/index.php?lang=en-us&sn=4628
- What type of remote access do you provide?
We have a couple of option for remote access
- MyCloudNAS: Creates a unqiue domain name for the NAS to allow users to access their files on the NAS anytime, anywhere with the Internet. Please refer to this link for more information: http://www.qnap.com/useng/index.php?lang=en-us&sn=3398
- DDNS: QNAP NAS supports DDNS for quick system access on the Internet by an easy-to-remember domain name (URL) instead of a lengthy IP address. Please refer to this link for more information http://docs.qnap.com/nas/en/index.html?connect_to_qnap_nas_from_the_i.htm
- Mobile Apps: We have 3 different mobile apps QMobile, QFile, and QManager. Please refer to this link for more information http://www.qnap.com/useng/index.php?sn=4628&lang=en-us
- WebDAV: a feature provided with Web Server. With WebDAV, you can manage remote shared folders as if using the local drives. Please follow this link for more information http://www.qnap.com/index.php?lang=en&sn=2705
- SSH: Administrators can remotely access the NAS server by command line via Telnet or the encrypted Secure Shell (SSH); and execute commands for advanced programming or troubleshooting through network, no additional cabling connection is required. Please follow this link for more information http://docs.qnap.com/nas/en/index.html?telnet__ssh.htm
- MyCloudNAS+VPN: Using MyCloudNAS and VPN service (PPTP and Open VPN) advanced authentication and encryption settings are available for secure client connection. http://www.qnap.com/useng/index.php?lang=en-us&sn=4354
- Read and write speed of Home series NAS and Business series NAS
Our NAS devices have the highest performance in the NAS market. The Read and Write speed varies on the unit and the type of hard drives used, and the following numbers are estimates when both networks ports are bonded.
SOHO NAS can reach 50 MB/s Read and 60 MB/s Write, SMB series can reach up to 221.8 MB/sec Read and 220.8 MB/sec Write Entry level enterprise can reach 2025 MB/s Read and 2038 MB/s Write (using 10 GbE).
Each of our NAS devices can saturate your bandwidth fully. For example you can expect at least 125 GB/s for our SMB series.
- What OS does the NAS use?
We have our own software, based off of Linux. All processes are controlled through our web administration management page. Standard Linux 2.6, on the way to migrate to latest stable release.
- How many users can access the NAS at once?
A maximum of 4096 user can access the NAS, but ultimately it depends on how heavy each individual process takes.
- What kind of encryption is supported? Does it affect the performance?
If the NAS is Intel based , the QNAP NAS will support volume-based 256-bit AES encryption for data breach protection. Performance levels will be effected if encryption is activated for our Intel Atom based units.
For Intel Atom Based units the Read and Write performance is expecting to be around 20-30 MB/s.
For our enterprise units powered by the Intel i3 or Intel Xeon processors the performance levels will not be affected.
Please refer to this link for more information: http://www.qnap.com/useng/index.php?lang=en-us&sn=1102
- Do you support the new MAC OS/Window OS?
Yes, QNAP will always update the firmware to work with any new MAC OS/Window OS. Generally it takes QNAP a month to complete a firmware to support the newest OS. Please refer to http://www.qnap.com/useng/index.php?lang=en-us&sn=888 to look for the most up to date firmware.
- How many cameras does the NAS support?
Different NAS models will support different numbers of cameras.
Our TS-x79 Series comes with 1 free camera license and once licenses are added it will support up to 40 cameras through the license store.
Our TS-x69 Series comes with 1 free camera license and can support up to 16 cameras through the license store.
Our TS-x19 PII and TS-x12 series comes with 1 free camera license and support up to 8 cameras.
- If I don't want to use the Web GUI can I use command line?
Generally command line is reserved for troubleshooting and repair purposes. If you have questions about integrating our products with your work your environment please email email@example.com and an account manager will contact you.
- What set you apart from competitors?
Our units are all powered by the Intel based processors to give our units faster Read and Write performances. In addition our Home series NAS is powered by the Marvell ARM processor giving them a fast performance and energy efficient design. Each unit comes with the same rich software to be used to create quick backups, disaster recovery solutions, business ready solutions, media streaming features, and more. In addition we are the most affordable high performing storage on the market with an extensive list of features. For example our products has VMware certification (vSphere 4 or 5), Citrix certification (Xenserver 6.0), and is Hyper-V compatible (Windows server 2008 and 2012). In addition many businesses use our business ready feature such as Real Time Remote Replications, web server, surveillance server, ftp server and more.
Please refer to this link for a comprehensive list on our features http://www.qnap.com/useng/index.php?lang=en-us&sn=1023
- How does you device work in a virtualize environment?
Our NAS devices act as a shared storage for your servers in your virtualized environment. Through iSCSI or NFS our Intel based processor NAS (TS-x59 series, TS-x69 series, TS-x79 series) are certified by VMware vSphere 4/ vSphere 5, Citrix Xenserver 5 or 6, and Window Server Hyper-V 2008/2012.
Please refer to this link for more information http://www.qnap.com/useng/index.php?lang=en-us&sn=1118
- Can your NAS host the hypervisor for VMware, Citrix, or Microsoft Hyper-V?
No, our NAS devices can only be used as a shared storage through iSCSI and NFS for your servers that host the hypervisor.
- Is your devices DLNA certified?
Yes, our NAS is DLNA certified. Please refer to this link http://www.dlna.org/consumer-home/look-for-dlna/product-search
Once you are in the DLNA website please select Network Attached Storage for "Product Category" and then QNAP System, Inc. for "Manufacturer". A complete list of all of our devices that is DLNA certified will be listed.
- Which NAS device are 10 GbE ready?
Currently our TS-x79 series are all 10 GbE ready.
TS-879 Pro and TS-1079 Pro.
TS-879U-RP, TS-1279U-RP, TS-1679U-RP, TS-EC879U-RP, TS-EC1279U-RP, and TS-EC1679U-RP.
- Do you support advance networking for the dual Gigabit LAN Ports?
For the Dual Gigabit LAN ports that comes with each of our unit there is multiple features that can be used.
- Port Trunking to bond both Gigabit LAN ports together for increase speeds. Balance-rr (Round-Robin), Balance XOR, Broadcast, IEEE 802.3ad (Dynamic Link Aggregation), Balance-tlb (Adaptive Transmit Load Balancing), and Balance-alb (Adaptive Load Balancing).
- Failover can be configured to provide continuous services when one network port fails.
- Load balancing can be configured to aggregate bandwidth to boost file transfer speed and balance network loading.
- Multiple IP Settings can be configured to allow different workgroups in two different subnets.
- Service binding can be configured so that a specific network port services a specific feature.
For more information on advance networking please follow this link http://www.qnap.com/useng/index.php?lang=en-us&sn=1126
- What protocols are supported by the QNAP NAS?
File Sharing: NFS, SAMBA/CIFS, and AFP
Remote Access: Http, WebDAV, and FTP
Block Level: iSCSI