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FAQ Kundendienst Online-Unterstutzung - Formular Garantiebedingungen Garantie und Kundendienst (FAQ)   qnap.german.support Support, Service Hours: 09:30~ 18:00 (GMT + 1)     Homepage > Online-Unterstützung NAS | Surveillance | NMP   Backup & Restore-NetBak Replicator & 3rd Party Backup Software What backup programs are supported by NAS? I created a directory named Thevolumesettingsfolder on the drive C: of the Windows PC. I tried to copy this folder the a shared drive on the NAS but there was an error message. Why? How can I execute incremental backup job? How do I find the cause when backup fails? How do the NAS work with zenserver via NFS ?   DDNS & Port Forwarding What is the port number used by QNAP Turbo Station NAS?   Download Station and QGet How many bittorrent download support the nas coexisting? My download station can not download http or bt files. What is the possible situation? Why files cannot be downloaded again by Download Station of QNAP Turbo Station NAS after the following process: 1. Start download task. 2. Pause the download task in the middle of the process. 3. Delete the files of the download task in Web File Manager. 4. Restart the paused download task in Download Station. 5. After the restarting the download task, the download status is still running. Why the files named in Chinese downloaded by Download Station are misencoded?   File Server & Web File Manager What file systems does your NAS support for the external USB/eSATA device? Why I cannot login Turbo Station with correct user name and password when I connect by Windows explorer? Can access control be set for sub-folders? Can users in different network domains configure the same NAS as network disk drive? Why are all files tagged as hidden system files? How to use anti-virus software to scan my NAS data? Why the file name of a file with more than 33 characters cannot be displayed completely in the IE browser? Is this a bug? Why cannot I log in with a user? I already gave the user RW or RO access right. (Why can I write into a share? I only gave the user RO access right.) When i use photoshop 7 to save file to the NAS, what does it always show Disk Full? How to allow Windows 98 to connect to QNAP NAS?   FTP Server I use the NAS Device as a FTP server, but the users that are outside the LAN can't access it. I tried to access some files on NAS via FTP by Internet Explorer but the file names are displayed incorrectly and I could not access the files. Why? Why I can't see the correct filename using my FTP client? How to determine which language to set for FTP? How can I setup the FTP server to allow FTP user can only upload file but can't view / download file?   Hardware Compatibility List & Hardware Related Which hard disk, printer, UPS, network camera and backup software are compatible with NAS? Hard disk error is shown. What can I do? Can I upgrade the memory of my NAS? Can I connect my PC's USB/eSATA port to NAS via USB or eSATA cable to access the DATA? What is the definition of HDD SMART status, Abnormal, Normal & Good?   HDD Spin Down (HDD standby) Why the hard drive of NAS does not go to standby mode? Why does my HDD go to standby mode later than the time I set? Can the HDDs remain in spin-down to conserve energy when just accessing the admin page?   iTunes server Why the shared musics are not shown on iTunes but the NAS is found?   Linux & Unix (NFS) How do I access my NFS share as a root user? Share folder on NAS can not be mounted from IBM AIX (error code: 1831-011) Do QNAP NAS retain the file/folder permissions for Linux based operating systems during a file restore?   Mac OS Where do I mount the disk by AFP or SMB in Mac? What folders or files will be generated upon access to Turbo Station via MAC? When I use MAC to read or write data on Turbo Station, I find a folder .AppleDouble in Windows. Can I delete this folder? Does the Mac QFinder support Wake-On-Lan? Why cannot connect to the NAS by AFP with more than 20 concurrent connections?   Miscellaneous Is it necessary to defragment the internal hard drive of the QNAP Product? Can QNAP NAS partition the hard drive? What's the default username and password? What should be done when disk access rate becomes very slow? Why the administrator password cannot be reset after pressing the reset button? I forgot my IP address setting, how can I find the IP address of the QNAP NAS? What should be done when the administration page cannot be opened? How do I access Turbo Station if I do not have a DHCP server? Firefox has reserved port 6000. How can I access my TS-100/TS-101/TS-201 by Firefox? Why do I have 'lost+found' folder on my USB device after using it on NAS? How to determine if two network devices are in the same LAN? Why doesn't the NAS free the volume space after I remove a network share with data inside? Why the activation code of Trend Micro™ cannot be used? Some NAS models support a redundant power supply. What is the use of the red button on the power supply? My TS-109/209 NAS fail and I want to access my data urgently. When I connect the disk to my Windows/Linux PC, the file system format is unrecognizable. What can I do? I got a warning message Re-launch process [xxxx] in the Event Logs. Is there anything wrong? My NAS fail and I want to access my data urgently. When I connect the disk to my Windows PC, the file system format is unrecognizable. What can I do? I cannot view the QBack online help (chm file) properly in Windows. Why? Why there are mis-encoded characters in the cvs log file? Twonky 4.4.X webpage won't load Can I change the default account name, admin, to any other account name I want? What kind of message will I receive via e-mail notification? Is the log saved on HDD or flash? What is the behavior of Disk Full message when there are multiple volumes? If I add a Virtual Disk to my NAS, can the volume capacity could be merge to the one volume? Will I be able to install/run my own applications on the QNAP NAS? What is the performance when I encrypt the hard drives using QNAP's AES-256 bit encryption? How does the QNAP NAS encrypt the build in Hard-drives? How do I unlock? Can I change the ext3 to ext4 without formating my HDD When I save the connection log to a csv file and open the csv file, the connection type and action are number coded. How do I know the meaning of the number?   Multimedia Station (Photo Album) Why can't the users login the Multimedia Station, only admin/administrator user is possible? In Multimedia Station, why the JPG files in the folders named with Chinese characters can only be downloaded as BMP files?   NAS Presales Can I upgrade my NAS from standard version to pro version(for example, TS-109 to TS-109 Pro)? What are the differences between TS-109/109 Pro and TS-101? Can the logo on the first page be changed in NAS administration interface? What is the maximum user accounts, groups, share folders and concurrent connection of QNAP NAS? Are there any performance charts for QNAP NAS models?   PlayStation3, Xbox360,UPnP, DLNA, Digital Media Player The UPnP MediaServer page does not display properly after upgrading the NAS firmware. What should I do? I forgot my user name and password for Twonky server, is there a way to reset them? Why can'y my Windows Media Player find my shared music/video through UPnP? Does QNAP NAS support HD video streaming to common DMAs via NFS protocol? Does QNAP support HD video streaming to Microsoft XBox installed with XBMC via Samba protocol?   Printer Server Why can't I find the network printer? How to change the name of the printer connected to the NAS? Why can't I configure printer for a PC in AD domain and an authorization warning message is shown.   QPKG What is QPKG? How to change MLdonkey password?   RAID I have 2*250GB drives in RAID 1. If either drive fails, is it possible that I remove one 250GB drives replace it with a 500GB drives? What should be done when disk error is detected for RAID 1/5/6 configuration? The RAID migration / expansion speed is very slow, is this normal? If the internal disk of TS-100/101/109/119/110 fails or the main board is changed when QRAID-1 configuration is enabled, can I replace the internal disk with the eSATA or USB disk? What can't I migration RAID-5 to RAID-6? Can I have two or more RAID volumes on my NAS? For example, RAID-1 for disk 1&2, RAID-0 for disk 3&4. I already create two RAID-1 (or RAID-0) volume. Can I create RAID-0 ( or RAID-1) for these two RAIDs? What are the HDD configurations for Online RAID Level Migration?   Remote Replication/ Disaster Recovery Can I use remote replication to back up data to PC or NAS of different brands? How to synchronize all data between two NAS devices? Why files are not completely backed up by remote replication of NAS? Why remote replication from NAS to external USB disk fails even if the USB/eSATA disk is in FAT format? I want backup my data through Internet. If I setup the NAS behind firewall, and enable the Remote Replication function, which port I should open on the firewall rule? My company often schedules backup job in non-office hours, how can I check the backup result when out of office? What should be done to make Turbo Station back up the folders on the server automatically via self remote replication? If the NAS device abnormal shutdown, the Remote Replication function will continue? I configured a weekly remote replication job but got an error Why remote replication does not start after a long while when file compression option is enabled? Why the remote server cannot be connected after pressing the test button in remote replication?   Server Virtualization and Clustering How can I backup the LUNs in the VMware datastores on QNAP NAS?   Turbo Station Installation & Setup What happen if I press the reset button of NAS? My NAS lost all its settings, and all HDDs are shown as unmounted. Is there a newer firmware available for the NAS Device? Do I need to install that? How to start the QNAP Finder to reinitialize the QNAP Turbo Station NAS? The QNAP Finder / Quick Install Wizard can not find the NAS Device during the discovery process. What does I lost all my data after I performed the system reset? I have installed and followed all the instructions, but I cannot run the setup for the NAS Device. Initialization stops during first time installation. What can I do? Why the disk size of NAS is reduced after RAID configuration completes? What's the limitation on the lenght of server name? What's the limitation of the username and password setting? After firmware upgrade, why cannot I login to the web administration page with correct admin account? Can I use Unicode character in password? If there's a hardware failure, can I put the HDDs in the replacement NAS and keep the data? How can I migrate from Single Disk to RAID 0/1 in TS-210?   Web Server & Applications (Apache + PHP + MySQL/ SQLite) Does QNAP Web Server support ASP? I changed my password using phpMyAdmin and now I get an error message I get some warning Email messages saying "re-launch process [qthttpd". What can I do? Do QNAP NAS servers support remote connections directly to MySQL databases?   Windows AD Service How do I access the user account and group data from AD Domain? When adding NAS to AD, will the access authority of Windows copied to NAS? When adding Turbo Station to Active Directory domain, will Turbo Station inherit file read/write right of Windows?

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