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Support (English and Chinese only)
qnapskype
Support, Service Hours:
09:30~ 24:00 (GMT + 8, Mon. - Fri.)
 
 
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Should you encounter any errors when using the QNAP product, please do the following:
  1. Read the "User Manual" & "Quick Installation Guide" carefully. Check the connection of the network cable(s) and the network settings of the product again.
  2. "Download" the latest product firmware/ utility for your QNAP product and try again.
  3. Read the "Frequently Asked Questions" on the QNAP website, you may find a solution to your problem.
  4. Check the QNAP Forum for any solutions or answers. You may also post your questions on the forum.
  5. Report your questions by the "Online Support Form" on the QNAP website.
  6. If there is a hardware defect, please contact your local dealer or distributor for repair service.
 

If your problems could not be solved by the above steps, please contact your local dealer or distributor or QNAP for immediate service.

You may contact our Technical Support by MSN or Skype during the service hours:
English and Chinese Support, Service Hours: 09:30~24:00 (GMT + 08:00 Taipei Time, Mon. - Fri.)
MSN :
Skype : qnapskype

Telephone Service Hours:
QNAP Taiwan (Headquarters)
09:30~18:30 (GMT + 08:00 Taipei Time, Mon. - Fri.)
Service Hotline: +886-2-86982000 ext. 6

QNAP Technical Support in the USA & Canada
08:00~17:00 (GMT- 08:00 Pacific Time, Mon. - Fri.)
Service Hotline: 909-595-2819 ext.110
 
 
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