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NAS | Surveillance  
Backup & Restore-NetBak Replicator & 3rd Party Backup Software
What backup programs are supported by NAS?
I created a directory named Thevolumesettingsfolder on the drive C: of the Windows PC. I tried to copy this folder the a shared drive on the NAS but there was an error message. Why?
How can I execute incremental backup job?
If the internal disk of TS-101/TS-109 fails or the main board is changed when QRAID-1 configuration is enabled, can I replace the internal disk with the eSATA or USB disk?
TS-101 Q-RAID 1 & Disaster Recovery Test Report
How can fail over and load balance be supported by NAS models of two or more ports?
How do I find the cause when backup fails?
 
DDNS & Port Forwarding
What is the port number used by QNAP Turbo Station NAS?
 
Download Station and QGet
How many bittorrent download support the nas coexisting?
My download station can not download http or bt files. What is the possible situation?
Why files cannot be downloaded again by Download Station of QNAP Turbo Station NAS after the following process: 1. Start download task. 2. Pause the download task in the middle of the process. 3. Delete the files of the download task in Web File Manager. 4. Restart the paused download task in Download Station. 5. After the restarting the download task, the download status is
Why the files named in Chinese downloaded by Download Station are misencoded?
 
File Server & Web File Manager
What file systems does your NAS support for the external USB/eSATA device?
Why I cannot login Turbo Station with correct user name and password when I connect by Windows explorer?
Can access control be set for sub-folders?
Can users in different network domains configure the same NAS as network disk drive?
Why are all files tagged as hidden system files?
Why the file name of a file with more than 33 characters cannot be displayed completely in the IE browser? Is this a bug?
 
FTP Server
I use the NAS Device as a FTP server, but the users that are outside the LAN can't access it.
I tried to access some files on NAS via FTP by Internet Explorer but the file names are displayed incorrectly and I could not access the files. Why?
Why I can't see the correct filename using my FTP client?
How to determine which language to set for FTP?
 
Hardware Compatibility List & Hardware Related
Which hard disk, printer, UPS, network camera and backup software are compatible with NAS?
Hard disk error is shown. What can I do?
I have installed two power supplies on Turbo Station. Why there is no error message when I plug out the first power supply?
 
HDD Spin Down (HDD standby)
Why the hard drive of NAS does not go to standby mode?
Why does my HDD go to standby mode later than the time I set?
 
iTunes server
Why the shared musics are not shown on iTunes but the NAS is found?
 
Linux & Unix (NFS)
How do I access my NFS share as a root user?
 
Mac OS
Where do I mount the disk by AFP or SMB in Mac?
What folders or files will be generated upon access to Turbo Station via MAC?
I cannot mount disk by Mac smb://serverip or servername with
When I use MAC to read or write data on Turbo Station, I find a folder .AppleDouble in Windows. Can I delete this folder?
Where do I mount the disk by AFP or SMB in Mac?
 
Miscellaneous
How do I know if data on Turbo Station is infected with virus?
Is it necessary to defragment the internal hard drive of the QNAP Product?
Can QNAP NAS partition the hard drive?
What should be done when disk access rate becomes very slow?
I forgot my IP address setting, how can I find the IP address of the QNAP NAS?
What's the default username and password?
Why the administrator password cannot be reset after pressing the reset button?
Does anti-virus function provide virus scanning function particularly for hard disk or directory?
What should be done when the administration page cannot be opened?
When I connect an external USB disk to QNAP NAS the disk capacity is shown as 0MB and the file system is
Firefox has reserved port 6000. How can I access my TS-100/TS-101/TS-201 by Firefox?
How do I access Turbo Station if I do not have a DHCP server?
Why do I have 'lost+found' folder on my USB device after using it on NAS?
Which disk volume configuration is recommended to use with anti-virus configuration?
Some NAS models support a redundant power supply. What is the use of the red button on the power supply?
Why the activation code of Trend Micro™ cannot be used?
How to determine if two network devices are in the same LAN?
How can I update virus pattern manually? What should be the format of virus pattern?
I got a warning message Re-launch process [xxxx] in the Event Logs. Is there anything wrong?
Why doesn't the NAS free the volume space after I remove a network share with data inside?
Why there are mis-encoded characters in the cvs log file?
I cannot view the QBack online help (chm file) properly in Windows. Why?
 
Multimedia Station (Photo Album)
Why can't the users login the Multimedia Station, only admin/administrator user is possible?
In Multimedia Station, why the JPG files in the folders named with Chinese characters can only be downloaded as BMP files?
 
NAS Presales
Can I upgrade my NAS from standard version to pro version(for example, TS-109 to TS-109 Pro)?
What are the differences between TS-109/109 Pro and TS-101?
Can the logo on the first page be changed in NAS administration interface?
What is the maximum user accounts, groups, share folders and concurrent connection of QNAP NAS?
 
PlayStation3, Xbox360,UPnP, DLNA, Digital Media Player
The UPnP MediaServer page does not display properly after upgrading the NAS firmware. What should I do?
I forgot my user name and password for Twonky server, is there a way to reset them?
 
Printer Server
Why can't I find the network printer?
How to change the name of the printer connected to the NAS?
Why can't I configure printer for a PC in AD domain and an authorization warning message
 
QPKG
What is QPKG?
 
RAID
I have 2*250GB drives in RAID 1. If either drive fails, is it possible that I remove one 250GB drives replace it with a 500GB drives?
What should be done when disk error is detected for RAID 1/5/6 configuration?
The RAID migration / expansion speed is very slow, is this normal?
If the internal disk of TS-100/101/109 fails or the main board is changed when QRAID-1 configuration is enabled, can I replace the internal disk with the eSATA or USB disk?
 
Remote Replication/ Disaster Recovery
Can I use remote replication to back up data to PC or NAS of different brands?
How to synchronize all data between two NAS devices?
Why files are not completely backed up by remote replication of NAS?
Why remote replication from NAS to external USB disk fails even if the USB/eSATA disk is in FAT format?
I want backup my data through Internet. If I setup the NAS behind firewall, and enable the Remote Replication function, which port I should open on the firewall rule?
My company often schedules backup job in non-office hours, how can I check the backup result when out of office?
I configured a weekly remote replication job but got an error
If the NAS device abnormal shutdown, the Remote Replication function will continue?
What should be done to make Turbo Station back up the folders on the server automatically via self remote replication?
Why the remote server cannot be connected after pressing the test button in remote replication?
Why remote replication does not start after a long while when file compression option is enabled?
 
Turbo Station Installation & Setup
What happen if I press the reset button of NAS?
My NAS lost all its settings, and all HDDs are shown as unmounted.
Is there a newer firmware available for the NAS Device? Do I need to install that?
How to start the QNAP Finder to reinitialize the QNAP Turbo Station NAS?
The QNAP Finder / Quick Install Wizard can not find the NAS Device during the discovery process.
I have installed and followed all the instructions, but I cannot run the setup for the NAS Device.
Initialization stops during
Why the disk size of NAS is reduced after RAID configuration completes?
What does
What's the limitation of the username and password setting?
What's the limitation on the
Can I use Unicode character in password?
 
Web Server & Applications (Apache + PHP + MySQL/ SQLite)
Does QNAP Web Server support ASP?
I changed my password using phpMyAdmin and now I get an error message
I get some warning Email messages saying
 
Windows AD Service
How do I access the user account and group data from AD Domain?
When adding NAS to AD, will the access authority of Windows copied to NAS?
When adding Turbo Station to Active Directory domain, will Turbo Station inherit file read/write right of Windows?
 
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